Mar 02, 2012 05:59 EST Avad Technologies The call center market is a crowded one and you’ll find all kinds of companies offering a wide array of services.

Feb 07, 2012 04:35 EST Avad Technologies If you are like most businesses, your phone system is a critical component of your business.

Jan 27, 2012 03:02 EST Avad Technologies AVAD’s Hosted contact center supports both individual as well as distributed multi-site call centers to act as a single virtual call center, regardless of geographic location.

Dec 13, 2011 02:32 EST Avad Technologies A predictive dialer has been shown to dramatically increase the percentage of time call center agents spend communicating with customers.

Aug 24, 2011 05:59 EDT Avad Technologies With concerns rising about offshore outsourcing in terms of quality and security, more companies are becoming interested in the cost-saving benefits of using agents who work from their homes.

Jul 25, 2011 07:01 EDT Avad Technologies We Manage the Infrastructure – You Manage the Call Center

Jul 13, 2011 06:27 EDT Avad Technologies Make sure you take a look before you try to leap. Here are some points that will help you get the right call center for your business

Jul 01, 2011 07:39 EDT Avad Technologies Most businesses move to Voice over IP (VoIP) on the belief that VoIP technology will save money over their current phone system. In many instances, this is simply not true.

Jun 20, 2011 02:18 EDT Avad Technologies Most quality VoIP phone service provider strongly recommends that you install a router designed for VoIP traffic in order to guaranteed Quality of Service.