The financial technology company Zmarta Group has been recognized for its performance within customer support throughout 2017, by winning first price at the Swedish Telephony & Customer Service Championship. The company earned the prestigious award in the category Bank & Finance, establishing itself as a frontrunner within customer care in the consumer finance field.
The annual championship has been awarding winners in different business sectors since 1992 and is since 2000 arranged by Q SURVEY – a survey company focusing on quality assurance and measurement within customer service. Their evaluation is based on 200 mystery calls to each nominated company where Q SURVEY is assessing criteria like attitude, engagement, knowledge and efficiency.
"We are incredibly proud to have won this award as it proves that our ambition to offer the best possible customer experience in every single contact, is paying off. Our customers contact us hoping to get a better economy, and with that in mind, it feels great that they are happy with us”, said Magnus Månsson, CM Sweden and Norway at Zmarta Group.
On the Bank & Finance category shortlist, Zmarta Group were up against other finalists OPR Finance AB/Everyday Plus and Santander Consumer Bank. Among the winners in other categories were DHL Express and Sector Alarm.
“We really want to show that there are companies in the finance sector that are actually there for the consumer, and this price is reinforcing our belief that our customers find great value using our services”, said Magnus Månsson.
The Swedish Telephony & Customer Service Championship took place on the 25th of January. For the full list of nominees and winners, and more information about the event, visit www.smitelefoni.se/.
For more information, please contact:
Magnus Månsson, Country Manager Sweden and Norway, Zmarta Group
0702 58 53 47, firstname.lastname@example.org
Zmarta Group offers a range of services within consumer finance. The group is comprised of a range of brands including Zmarta, Freedom Finance and Centum. The company was founded in 1999, has 200 employees and offices in Stockholm, Ängelholm, Helsinki, Oslo and Hamburg. Zmarta Group is owned by Bauer Media Group.
Find more information on www.zmartagroup.com.