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The Customer Service and Experience Summit

Event date 16 September 2019 – 17 September 2019

Location Leonardo Royal Hotel London Tower Bridge

In an era of rapid automation and technological advances, it can be easy to lose track of what customer service really means. Brands need to ensure they are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.

Topics at this year's Customer Service and Experience Summit Europe include: Personalized customer service in the era of automation and how to achieve human touch by implementing AI.

More than 200 customer service leaders are expected to converge in London for this year's event.

CWT's Chris Bowen, managing director EMEA, will speak on September 17, Tuesday, at 2:00pm, on:

Integrating and Analyzing Data From Multiple Touchpoints

With the customer journey spread across multiple channels, it could become disjointed, and the customer may have to repeat steps and information when speaking to an agent or a chatbot. Here we discuss how system integration is key to helping brands deliver a customer experience that works throughout the whole journey

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