WebRTC, a Critical Component of VoIP and UCC
Why your communications system needs this pivotal web technology
The effectiveness of any unified communications and collaboration solution depends on the working parts inside it. As your organization’s main data channel to customers and colleagues, your VoIP system must have smart technological components to function safely and efficiently.
But, how do you determine something s
Channel Capacity: What Is a SIP Channel?
How to Set Up Your SIP Trunk the Right Way
Voice over Internet Protocol (VoIP) providers are often asked the same question: “How many SIP channels do I need?”
While the answer to this question depends on a number of different factors, this article will help clarify some of the most common concepts around SIP channel capacity so that you can make an informed decision regarding your c
Improve Your Customer Journey and Contact Center Operations with x-caracal
More on the new software that improves customer interactions and empowers call centers
Especially when it comes to call centers and contact centers, it’s pivotal that modern enterprises make use of a customer journey map. Customer journey mapping, in short, is the visualization of the various stages potential customers go through when interacting with a company. This is useful for unde
What Should a Transition to Cloud Communications Look Like?
Roadmapping your migration
Often, an obstacle to fully planning digital transformation is that the explanation of a Cloud transition is too abstract. Although you recognize the flexibility and profitability of using the Cloud, it may not be clear how to simply begin charting the migration process.
To address this issue, let’s examine a simple overview of how to take your communi