Kategorier: customer care
WebRTC, a Critical Component of VoIP and UCC
Why your communications system needs this pivotal web technology
The effectiveness of any unified communications and collaboration solution depends on the working parts inside it. As your organization’s main data channel to customers and colleagues, your VoIP system must have smart technological components to function safely and efficiently.
But, how do you determine something s
Channel Capacity: What Is a SIP Channel?
How to Set Up Your SIP Trunk the Right Way
Voice over Internet Protocol (VoIP) providers are often asked the same question: “How many SIP channels do I need?”
While the answer to this question depends on a number of different factors, this article will help clarify some of the most common concepts around SIP channel capacity so that you can make an informed decision regarding your c
TLS 1.2 and You: Why You NEED to Upgrade Your Security
If you’re using devices that run TLS 1.0 or 1.1, it’s imperative you change them.
With hacking techniques constantly growing more effective, it’s crucial that your UCC security is constantly updated to keep up. This also applies when it comes to one of the most long standing systems protecting communication networks: TLS.
Short for “Transport Layer Security,” TLS is a security proto
Improve Your Customer Journey and Contact Center Operations with x-caracal
More on the new software that improves customer interactions and empowers call centers
Especially when it comes to call centers and contact centers, it’s pivotal that modern enterprises make use of a customer journey map. Customer journey mapping, in short, is the visualization of the various stages potential customers go through when interacting with a company. This is useful for unde
Wildix vs. 8×8
Comparing reliability and support
When features appear nearly identical, it’s often tempting for businesses to select their UCC platform primarily on brand recognition. And although it isn’t as if being a well known brand makes a solution better for business needs, this is often the reason that drives enterprises to select the VoIP solution 8×8.
However, although branding matters, a
The Customer’s Voice in a Virtual World
Even remotely, testimonials matter more than ever
When deciding who to buy from, the people customers tend to trust the most are other customers. The data back this up: 92% of B2B customers become more likely to buy from a company after reading a positive testimonial, for example.
But you can also see this by thinking about your own experience. For example, when considering what