WebRTC, a Critical Component of VoIP and UCC
Why your communications system needs this pivotal web technology
The effectiveness of any unified communications and collaboration solution depends on the working parts inside it. As your organization’s main data channel to customers and colleagues, your VoIP system must have smart technological components to function safely and efficiently.
But, how do you determine something s
Channel Capacity: What Is a SIP Channel?
How to Set Up Your SIP Trunk the Right Way
Voice over Internet Protocol (VoIP) providers are often asked the same question: “How many SIP channels do I need?”
While the answer to this question depends on a number of different factors, this article will help clarify some of the most common concepts around SIP channel capacity so that you can make an informed decision regarding yo
TLS 1.2 and You: Why You NEED to Upgrade Your Security
If you’re using devices that run TLS 1.0 or 1.1, it’s imperative you change them.
With hacking techniques constantly growing more effective, it’s crucial that your UCC security is constantly updated to keep up. This also applies when it comes to one of the most long standing systems protecting communication networks: TLS.
Short for “Transport Layer Security,” TLS is a security p
Improve Your Customer Journey and Contact Center Operations with x-caracal
More on the new software that improves customer interactions and empowers call centers
Especially when it comes to call centers and contact centers, it’s pivotal that modern enterprises make use of a customer journey map. Customer journey mapping, in short, is the visualization of the various stages potential customers go through when interacting with a company. This is useful for unde
The Universal Value of CLASSOUND
How Wildix’s global calling service goes beyond the capabilities of a traditional SIP trunk
Implementing SIP trunks — especially on an international scale — is usually a difficult process. Even after finding carriers to handle call exchanges across regions, these trunks often have poor security due to no TLS support, as well as no failover protections and difficulties in installation a
Wildix vs. 8×8
Comparing reliability and support
When features appear nearly identical, it’s often tempting for businesses to select their UCC platform primarily on brand recognition. And although it isn’t as if being a well known brand makes a solution better for business needs, this is often the reason that drives enterprises to select the VoIP solution 8×8.
However, although branding matters, a
Wildix Releases New Analytics Tool for Unified Communication Optimization
- x-caracal empowers sales and marketing teams with deeper insight into customer interactions -
Oslo, Norway. (April 22, 2021) – Wildix, developer of the first web-based unified communications and collaboration solution oriented toward increasing sales, today released x-caracal, an analytics tool that enables Wildix users to evaluate the effectiveness of customer communications in generating le
Interview with Steve Osler, Founding Partner of Wildix
Steve Osler, Founder of Wildix, the international provider of Unified Communications, accepted to share with The Odessa Journal some insights of his professional and life experience.
When did it start your passion for information technology, which made you create Wildix?
I was a 10-years-old boy and my mother took me to an IT shop. The salesman was a big talker, who spoke a lot and tried to
5 Tips for Better Webinars
How to turn viewers into customers
Although many businesses are trying to pivot back to pre-pandemic operations, one change likely to stick around is our increased move to webinars. It’s just plain convenient to keep this model — why bother physically going to a presentation when you can get the same thing broadcast directly to you anywhere?
Yet the quick standardization of webi
Are VPNs Necessary for the Modern Worker?
Addressing security when working remotely
Easily the biggest non-negotiable when working from home is security. It’s a given that if an employee logs in from outside the office, they need to do so on a protected connection — not only to protect themselves, but also to keep their company safe from the financial damage and public fallout of cyberattacks.
Often, the answer on how t
What Should a Transition to Cloud Communications Look Like?
Roadmapping your migration
Often, an obstacle to fully planning digital transformation is that the explanation of a Cloud transition is too abstract. Although you recognize the flexibility and profitability of using the Cloud, it may not be clear how to simply begin charting the migration process.
To address this issue, let’s examine a simple overview of how to take your communi
Tips to create an engaging email marketing campaign
Over the course of just a few days, our email inboxes are flooded with a huge amount of advertisements and newsletters. With around 3.9 billion global email users, there’s a lot of competition for your customer’s attention. As a marketer, that puts you in a tough spot. If your email marketing content does not stand out, you will just be seen as spam that no one wants to read.
Email is one of th
Wildix, in an increasingly global world, sets its sights on the Nordic region.
In order to consolidate and further expand its business in Europe, the company remains steadfast in moving into new markets and will do so with the nordic countries.
Oslo, 24/03/2021 -
Wildix, an Italian multinational operating in the telecommunications sector, the parent company of the first browser-based PBX and Voice Over IP (VoIP) products, has announced the opening of a new Nordic inves