Coop Sverige invests in customer experience with inRiver

Coop Sverige AB, the cooperative association of grocery stores and supermarkets, has selected inRiver for supporting the creation of a great customer experience and managing excellent product information for all channels. With their large and varied assortment that ranges from fresh food to nonfood and building supplies, Coop is now taking the next step in augmenting the quality of their product information. 

Being already multi-channel, Coop was looking to implement a stringent handling of images for their channels, combined with an efficient handling of all their product information. Wanting to give their members and customers the best possible service, the creation of a great shopping experience was top of the list:

 “We wanted to create a seamless customer experience that displays top quality product information in a homogenous and consistent fashion in all our sales channels. Our customers are connecting with us through our mobile app, website, email, in-store member portals, and mailed communication, so we wanted to establish an efficient and consistent way of communicating with them. We selected inRiver PIM to reach this goal, since inRiver fulfilled all of our system requirements. They were also the best and easiest fit into our system landscape, and capable of implementing within our time frame” says Bodil Jönsson Lindgren, Marketing Director, Coop Sverige AB.  

“We are very pleased that a consumer-oriented company like Coop selects our platform for supporting them in connecting with their customers. We are looking forward to helping Coop with providing their customers with a consistent shopping experience and making excellent information a part of their customer loyalty and success.” says Mattias Eriksson, Nordic Sales Director, inRiver. 

Coop went live with inRiver to a test audience on 10. March 2014, and will be launching their customer experience to general audience in autumn 2014.

About Coop Sweden AB: Kooperativa Förbundet (KF) was founded in 1899, as a cooperative association that serves the interest of its members. Coop today has approximately 700 stores and over 3 million members. Read and see more on www.coop.se and www.cooponline.se