CTF Newsletter no 2, 2020, from CTF, Service Research Center at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities.

NEW STUDY: LARGER FOOD PACKAGES LEADS TO MORE FOOD WASTE
Choosing serving size packages and smaller packages is smarter for the climate. This according to a new study from CTF, Service Research Center at Karlstad University, where the researchers have mapped food waste in Swedish households. The study also shows that consumers' uncertainty over date labels and food safety are major contributing factors to food waste. Read more.

NEW STUDY: HOW DOES THE CORONAVIRUS CHANGE PEOPLE'S HABITS AND BEHAVIORS?
By launching a new survey researchers at CTF, Service Research Center at Karlstad University, want to investigate how people's habits, behaviors and experiences are changed and affected by the coronavirus. The study will generate more knowledge about how digitalized services can be used in the best possible way, and what significance physical places have for people. Read more.

NEW HANDBOOK WILL HELP IMPROVE TRAVEL EXPERIENCES AMONG VULNERABLE TRAVEL GROUPS
How is travel with demand responsive transport experienced? What factors play a significant role, and what can be done to create better travel experiences? This has been studied by researchers at CTF, Service Research Center at Karlstad University, who have released a new handbook with new knowledge and recommendations on how this type of travel can be developed to provide a better experience for the vulnerable travel groups. Read more.

GET TO KNOW YOUR CUSTOMERS BEFORE YOU DIGITALIZE
Digital services can make physical places more attractive and competitive. But, to digitalize just because it is possible might have an opposite effect. To be successful it is necessary to understand the customers, says researchers at CTF who have developed a new method that can provide companies and organizations with an increased understanding of how digital services can be used in the best way. Read more.

HELLO THERE, KAISA KOSKELA-HUOTARI … 
... you have spent two months in New Zealand, what did you do there? Read more.

MEET ANNA NILSTOMT, NEW PHD STUDENT IN PSYCHOLOGY
We are happy to welcome Anna Nilstomt, new PhD student in Psychology at CTF. She will, among other things, study how digitalized services can help improve peoples health. Read more.

NEW PHD STUDENT AFFILIATED WITH CTF
This spring yet another PhD student has been affiliated with CTF. We are happy to welcome JanErik Odhe, PhD student in Machine Design at KTH, Stockholm, and university lecturer at Karlstad University. Read more.

CTF BLOG: USER INNOVATIONS AS A PATHWAY TO ADDRESSING CURRENT SUSTAINABILITY CHALLENGES
Innovation is a central element in addressing sustainability challenges, such as for example defined in the 2030 Agenda. But what are the sources of these sustainability-oriented innovations? Read more.

CALL FOR ABSTRACTS: THE SWEDISH TRANSPORTATION RESEARCH CONFERENCE 2020
Welcome to the ninth annual Swedish transportation research conference on October 21-22 at Karlstad University. The conference covers all traffic modes and all transport related questions. We welcome contributions from all disciplines and areas covering analysis, understanding, planning and evaluation of the transportation system. Submission deadline June 12. Read more.

NEW PUBLICATIONS

Here is a selection of our latest publications. All our publications are listed at ctf.kau.se/en.

Bäccman, C., Bergkvist, L. and Kristensson, P. (2020), "Elderly and care personnel’s user experiences of a robotic shower", Journal of Enabling Technologies, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JET-07-2019-0033 (open access).

Gärling, T., Ettema, D., Fors Connolly, F., Friman, M. & Olsson, L. E. (2020). Review and Assessment of Self-Reports of Travel-Related Emotional Wellbeing. Journal of Transport & Health.

Göbel, H., Cronholm, S., & Åkesson, M. (2020) ITIL Compliance with Service-Dominant Logic. e-Service Journal. 11(2).

Rosenbaum, M. S., Friman, M., Ramirez, G. C., & Otterbring, T. (2020). Therapeutic servicescapes: Restorative and relational resources in service settings. Journal of Retailing and Consumer Services, 55, 102078.

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