CTF Newsletter no 4, 2020, from CTF, Service Research Center at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities.

THE RESEARCHER: LET YOUR CHILD WALK OR RIDE A BIKE TO SCHOOL!
School has started and maybe this year more parents may let their children walk or ride a bike to and from school due to the corona pandemic. Despite the reason, it is a positive development, says Jessica Westman Trischler at CTF, Service Research Center at Karlstad University. Not only to limit the spread of the virus, but also because it has a positive impact on children’s well-being and performance in school. Read more.

RESEARCHERS NOMINATED FOR SUSTAINABILITY INITIATIVE OF THE YEAR AT THE SWEDISH GROCERY RETAILERS GALA 2020
Helén Williams and Fredrik Wikström at CTF, Service Research Center at Karlstad University, conduct research about the role of packaging in reducing food waste. Research that has led to a nomination at “Dagligvarugalan 2020, for their contributions to the grocery retail industry, as one of three finalists in the category "Sustainability Initiative of the Year". The gala is arranged for the twelfth year by the grocery industry magazine Fri Köpenskap. Read more.

NEW COLLABORATIVE INITIATIVE WILL PROMOTE COORDINATION AND DEVELOPMENT IN HEALTH CARE
CTF, Service Research Center at Karlstad University, is one of the initiators of a new arena for learning and experimentation to support the transition of the health care initiative towards a more person centered and integrated care. The initiative is conducted in cooperation with Swedish Association of Local Authorities and Regions (SKR), Experio Lab Sweden, Design at Linköping University and the City of Helsingborg. Read more.

TRAVEL SATISFACTION IS EQUALLY IMPORTANT TO ALL AGE GROUPS
There are differences in how people travel and how they experience their travel, depending on which age group they belong to. Travel satisfaction, however, is equally important to all ages. This according to a new study from CTF, Service Research Center at Karlstad University. The study is based on public transport passengers from five different life stages. Read more.

HELLO THERE, POJA SHAMS, RESEARCHER AT CTF...
…..You are one of the researchers in DISCERN, what is the project about and what are you working on right now? Read more.

NEW PUBLICATIONS
Here is a selection of our latest publications. All our publications are listed at ctf.kau.se/en.

• Cárdenas-Barrón, L.E., Reynoso, J., Edvardsson, B. & Cabrera, K. (2020). Inventory model optimization revisited: Understanding service inventories to improve performance, International Journal of Science & Technology, Vol. 27(3), pp. 1572-1592.
• Vargo, S.L. & Koskela-Huotari, K. (2020). Advancing conceptual-only articles in marketing. AMS Review, https://doi.org/10.1007/s13162-020-00173-w
• Alves, H., Cepeda-Carrion, I., Ortega-Gutierrez, J. & Edvardsson, B. (2020). The Role of Intellectual Capital in Fostering SD-Orientation and Firm Performance, Journal of Intellectual Captial, https://doi.org/10.1108/JIC-11-2019-0262
• Touminen, T., Edvardsson, B. & Reynoso, J. (2020). Institutional change and routine dynamics in service Ecosystems, Journal of Services Marketing. JSM-06-2019-0243.R2
• Friman, M. & Olsson, L.E. (2020). Daily travel and wellbeing among the elderly, International Journal of Environmental Research and Public Health, Vol. 17, pp. 2342.
• Koskela-Huotari, K. & Siltaloppi, J. (2020). Rethinking the actor in service research: Toward a processual view of identity dynamics.Journal of Service Theory and Practice,https://www.emerald.com/insight/content/doi/10.1108/JSTP-11-2018-0245/full/html
• Koskela-Huotari, K., Vink, J. & Edvardsson, B. (2020). The institutional turn in service research: taking stock and moving ahead. Journal of Services Marketing,https://doi.org/10.1108/JSM-02-2019-0101Patrício, L., Sangiorgi, D., Mahr, D., Čaić, M., Kalantari, S. & Sundar, S. (2020). Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems. Journal of Service Management, published online: DOI 10.1108/JOSM-11-2019-0332.
• Trischler, J., Johnson, M. & Kristensson, P. (2020). "A service ecosystem perspective on the diffusion of sustainability-oriented user innovations." Journal of Business Research, in press.

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