Press release -
STS ranked top Language Travel provider in Italy for customer service
In a recent study carried out by the German Quality and Finance Institute (ITQF), STS Education ranked first for customer service among Language Travel providers in Italy.
The ITQF conducts market surveys aimed at analysing the economic and service aspects of companies in different sectors, from banking and utilities to retail, hospitality and tourism.
The Best in Italy - Service Champions 2019/2020 is the largest survey on the level of service offered by companies in Italy. The analysis was developed in cooperation with the Goethe University of Frankfurt, bringing together the insights of nearly 230,000 Italian consumers on the service they received from 1,274 companies in 150 different sectors of the economy. Based on the results, each company receives a Service Experience Score, which the ITQF describes as a simple, precise and trusted measure of customer loyalty.
The study found that STS received the highest score among Language Travel customers, giving the company the award “Nr. 1 SERVICE” in the Language Travel sector.
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STS Education is a global company within travel and education, founded in 1958 and with presence in over 30 countries. We offer experience-based learning in the form of guided language youth trips and high school exchanges. Our mission is to empower young people to grow through education and cultural exchange.
