JEBSEN & JESSEN COMMUNICATIONS WINS THE FROST & SULLIVAN CONTACT CENTER SYSTEM INTEGRATOR OF THE YEAR AWARD

(Singapore, 18 October 2011) – Leading customer driven communications solutions provider, Jebsen & Jessen Communications has been accorded the “Contact Center System Integrator of the Year” at the 2011 Asia Pacific Best Practices Awards. Each year, outstanding companies are chosen by Frost & Sullivan to receive the awards, which recognise exceptional industry achievements, excellence in growth leadership and exemplary performances in Asia.

The Frost & Sullivan Asia Pacific Best Practices Awards are globally recognised among end user markets, the media and the investment community, due to the credibility of the firm’s research and rigorous methodology. Since 1961, Frost & Sullivan has been tracking various industries across the world, singling out organisations with the best practices and world-class performances.

“Jebsen & Jessen Communications continued to bloom in challenging economic environment where customers’ need for cost savings is severe. Their consultative approach in offering customized end-to-end solution saw them capture excellent mindshare of customers across leading verticals in the region,” said Mr. Krishna Baidya, ICT Industry Manager for Frost & Sullivan Asia Pacific.

“Their well-established regional presence and proven right local expertise to effectively deploy even the most complex integration project helped them maintain leadership position in providing contact center solutions, from business concept to design and deployment,” he added. “Jebsen & Jessen Communications commitment to understanding customer needs, both from a business and technology perspective, as well as ability to blend technology business process to deliver customers’ business goal make them stand out from competitors and a worthy recipient of this award.”

Jebsen & Jessen Communications was also chosen due to their strong relationships with key vendors and having technical teams who have the ability to customize and deploy a range of solutions from partner vendors. The company has also continued to gain customers beyond its stronghold in BFSI, Telco, Hospitality, BPO sectors: gaming, travel & hospitality, manufacturing, due to its consultative selling approach which is constantly looking towards enhancing customer value.

“We are deeply honoured to receive this prestigious award,” said Mr. Harold Thng, Regional Managing Director of Jebsen & Jessen Communications. “Frost & Sullivan is a highly regarded industry analyst and we plan to continue building on our successes and providing customers with enhanced value.”

The 2011 Asia Pacific Best Practices Awards were presented on Thursday, 13 October at Resorts World Convention Centre.

About Jebsen & Jessen Communications
We deliver business communication solutions for our multinational clients. Specialising in the execution and implementation of IP (Internet Protocol) telephony, we help clients develop unified communication and contact centre solutions over multiple sites and across their global networks. We also diagnose, design and deploy CRM contact centres, provide network infrastructure and develop wireless and mobility solutions for different market verticals. One of the eight Regional Business Units under the Jebsen & Jessen Group of Companies South East Asia, we employ 300 people and support more than 600 customers globally. For more information, please visit www.comms.jjsea.com 

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.