Pan Pacific Hotels Group Appoints Kung Teong Wah as Cluster General Manager for Two Singapore Properties

Pan Pacific Hotels Group (PPHG) today announced the appointment of Kung Teong Wah as Cluster General Manager overseeing PARKROYAL COLLECTION Pickering, Singapore and PARKROYAL on Beach Road, Singapore. This leadership realignment underscores the Group’s continued commitment to strengthening operational excellence, innovation and long-term growth across its Singapore portfolio.

In his expanded role, Teong Wah will continue to lead PARKROYAL COLLECTION Pickering while assuming strategic oversight of PARKROYAL on Beach Road. He will work closely with Mr Damian Tan, General Manager of PARKROYAL on Beach Road, who will continue to manage the hotel’s day-to-day operations, ensuring seamless execution while advancing long-term growth and development initiatives across both properties.

Mr Choe Peng Sum, Chief Executive Officer of Pan Pacific Hotels Group, said: “Teong Wah is a respected hospitality leader with a strong track record of driving performance while building future-ready teams. Under his stewardship, PARKROYAL COLLECTION Pickering has strengthened its position as a leading lifestyle luxury hotel in Singapore. His expanded role reflects our confidence in his ability to guide both properties through the next phase of growth, transformation and sustained excellence.”

With more than three decades of experience in the hospitality industry, Teong Wah brings extensive regional expertise and deep knowledge of Singapore’s hospitality landscape. A former General Manager of PARKROYAL on Beach Road, he returns to the property with an intimate understanding of its brand heritage and operational strengths.

Since assuming leadership of PARKROYAL COLLECTION Pickering, Teong Wah has championed innovation, sustainability and workforce transformation. He oversaw the renovation and repositioning of the hotel’s ballroom and meeting venues, enhancing their appeal as premier event spaces while integrating sustainable design and technology-driven capabilities to meet evolving client expectations.

A strong advocate for workforce transformation, Teong Wah has led several “lighthouse” initiatives focused on job redesign, digital adoption and data-driven decision-making to improve productivity and elevate guest experience. His emphasis on continuous upskilling and inclusive leadership has fostered a workplace culture where diverse perspectives are valued and employees are empowered to grow alongside the business.

In close alignment with Singapore’s Hotel Industry Transformation Map and in collaboration with ecosystem partners including the Singapore Tourism Board (STB), Workforce Singapore (WSG), and the Singapore Hotel Association, Teong Wah positioned PARKROYAL COLLECTION Pickering as a model for workforce and business evolution. Under his leadership, the hotel redesigned 10 job roles, piloted AI-powered automated guided vehicles for luggage delivery and a Data Lake project that consolidated guest and operational data to enhance manpower planning and personalisation. These initiatives improved productivity in some areas by 30 per cent, reduced manual workload across departments, increased output per employee and strengthened profit margins, while elevating service standards.

His leadership has garnered industry recognition. In 2025, Teong Wah was named among the ‘Top 5 Best Hotel General Managers in Singapore’ at the Travel + Leisure Luxury Awards Asia Pacific 2025. Under his stewardship, PARKROYAL COLLECTION Pickering also received the ‘Workforce Transformation Award 2025’ by Workforce Singapore and the Singapore Hotel Association, a testament to the hotel’s progressive approach to talent development and organisational innovation.

Commenting on his expanded responsibilities, Teong Wah said: “It is a privilege to serve alongside two passionate teams who care deeply about hospitality. As our industry continues to evolve, our responsibility extends beyond performance. It is about shaping purposeful experiences, fostering inclusive workplaces and nurturing talent for the future. I look forward to building on the strong foundations of both properties as we continue to innovate and grow.”

With this appointment, PPHG reaffirms its commitment to thoughtful leadership succession and sustainable growth, while preserving the distinct identity of each property and strengthening their position within Singapore’s dynamic hospitality landscape.

High-resolution pictures can be downloaded here.