Service Excellence Conference

Singapore’s first Service Leadership Seminar 2011. The Service Leadership Seminar is a response to the growing and global trend towards a service-driven economy. Adapting to this growing trend requires a fundamental paradigm shift in thinking, from a “Goods-Dominant Logic” to a true service based thinking – a “Service-Dominant Logic.” Adopting a Service Dominant Logic has the powerful potential to transform organisations and change the competitive landscapes of businesses, today and into the future. The PACIBER* Consortium, IBM, SMU Wee Kim Wee Centre, WDA and Training Vision team are pleased to cordially invite you to attend this 1 day Seminar to learn about the critical dynamics impacting key business decisions on Service Excellence and Innovation.