Skip to content
Market leaders for timeshare claims and relinquishments
Market leaders for timeshare claims and relinquishments

Press release -

European Consumer Claims and Timeshare Advice Centre. The story so far...

As we launch into 2024, we decided to skip our traditional annual review of the last twelve months' business activity at European Consumer Claims (ECC)/Timeshare Advice Centre (TAC).

Instead we thought we would go right back to the beginning...

...and review the whole eight years.

Timeshare compensation becomes reality

Prior to 2016, timeshare claims were the province of both the ambitious, and the fraudulent. No pathway had been proven to compensation-claim success, and many people were sold a service that was more hope than promise.

The landscape changed when a Norwegian named Tove Grimsbo won €40,000 compensation from Canary Island timeshare giant Anfi Del Mar in January of 2016.

Grimsbo. First of many timeshare compensation award recipients

For the first time, a timeshare behemoth with their armies of lawyers, and seemingly unlimited finances had been defeated. The filibustering legal challenges and time wasting appeals had been overcome. The final court had made its final ruling, and timeshare companies were conclusively shown to be liable.

Timeshare compensation was no longer a theoretical point of law.

The floodgates were open.

European Consumer Claims

With this precedent in place the way was ethically clear for European Consumer Claims (ECC) to incorporate, which it did five months later in June that very same year.

An ECC office with 50 highly trained staff was launched on the Costa Del Sol to handle claims against errant timeshare companies, and relinquishments where there was no viable claim.

The inaugural 12 months were spent taking on board new clients and preparing cases for our legal partners (M1) to take to court. The first success came almost exactly one year later with an £11,000 victory against Club La Costa.

European Consumer Claims testimonial video
Happy ECC clients discuss their compensation victory


2018 brought 50 more wins, totalling £1.2 million. From there, the figures only went in one direction. Up.

With year on year increases consistently ranging from 30% to 110% in the seven years since, ECC expanded to a larger premises in Spain, a US office in Broadway, New York and an upmarket head office in Henley on Thames.

ECC today

Today nearly 180 highly experienced ECC staff now deal with timeshare issues in countries all over the world. The success rate in timeshare related court cases currently runs at 98.6%.

ECC's services are marketed by associated brands: Timeshare Advice Centre and MyTimeshareClaim UK.

In the USA, we have seen the formation of American Consumer Claims (ACC), which is marketed by corresponding American marketing arms: Timeshare Advice Center US and MyTimeshareClaim US.

Online reviews for ECC on independent sites like TrustPilot and Google are unfalteringly stellar. The company's activities are covered favourably by internationally respected media. Our clients leave glowing, independently-audited video testimonials, which are published on our website.

American Consumer Claims. US branch of ECC

Our corporate video, released one year ago, has already clocked up well over 13,000 views. Our radio campaigns in 2023 alone have reached an estimated 48 million people.

To date, ECC has won nearly £26 million in compensation awards for over 1370 clients. Over 2800 further clients have been released from unwanted timeshare contracts.

ECC currently manage a claims portfolio of well over £100 million pounds.

ECC tomorrow

ECC have won compensation awards or relinquished memberships for several thousand grateful (now ex) timeshare owners so far, but even this stellar track record pales in comparison to the work yet to be done.

"There are around 20 million timeshare users around the world, and according to a detailed, academic study undertaken by the University of Central Florida, a staggering 85% of those people are unhappy with their ownership," explains Andrew Cooper, CEO of ECC. "That extrapolates to around 17 million owners who would rather be free of their memberships, some of whom may even qualify for a financial claim against their resort for mis-selling."

"By anybody's standards, ECC's rise to prominence in this field has been nothing short of meteoric. But despite our success to date, there are millions more people still struggling with a mis-sold timeshare.

"The tens of millions of pounds in compensation awards we have achieved for our clients so far are (relatively speaking) just pebbles on a beach.

"A vast ocean lies unexplored before us."


Andrew Cooper: Timeshare claims expert and philanthropist

Need help?

If you have a timeshare that you are no longer happy owning, get in touch with our team to discuss your options. Generally we can provide the expertise to help free you from an unwanted contract. And in some cases you could even be entitled to financial compensation.

Related links

Topics

Categories

Regions


TAC provides timeshare claims services, relinquishments expert advice and help

E: (for media enquiries): mark.jobling@ecc-eu.com

T: (for media enquiries): +44 2039962044

E: (for client enquiries) EUROPE: info@timeshareadvicecentre.co.uk USA: info@timeshareadvicecentre.us

T: EUROPE: +44 800 102 6070/+44 203 807 3388. USA: 1-888 203 5448/ 1-332 867 1213

Monday to Friday: UK timings: 9am-8pm. Saturday/Sunday closed. USA 9am -8pm EST. Sunday closed

Follow Timeshare Advice Centre UK on Facebook here. Timeshare Advice Centre US here

Follow Timeshare Advice Centre UK on Twitter here. Timeshare Advice Centre US here

Relevant websites for this article

www.timeshareadvicecentre.co.uk

www.timeshareadvicecentre.us

www.timeshare.lawyer

www.ecc-eu.com

www.americanconsumerclaims.com

Contacts

Mark Jobling

Press contact Communications Director Communication +442039962044 European Consumer Claims

Related content

Timeshare Advice Centre is entirely independent of the Timeshare "industry bodies" and the Timeshare resorts/groups that fund them, so we offer genuine, unbiased advice.

Timeshare Advice Centre has its UK Office in Henley-on-Thames, supported by a network of regional offices throughout the UK.

We are a genuinely independent organisation with no connection to the Timeshare "Industry bodies", Resorts, Management Groups, "Resellers" or Exchange networks which benefit (directly or indirectly) from the Timeshare fees that you pay - so the advice and help we offer is genuinely unbiased.

The team at Timeshare Advice Centre have a wealth of experience in all types of timeshare, points and "fractional" schemes and has the legal means of releasing you from unwanted contracts and/or claiming compensation for mis-selling.

Timeshare Advice Centre (TAC)
The Old Boathouse, 26 Thameside,
Henley-on-Thames, Oxfordshire, RG9 2LJ,
UK