Press release - 9 March 2026 07:10

Holiday Park Advice Centre emerges as leader in the fight against rogue holiday parks

Following widespread negative media reports on holiday park customer abuse, Holiday Park Advice Centre steps forward to claim financial compensation for those who have lost money

Industry wide abuse

The holiday park industry has been under intense journalistic scrutiny over the past couple of years. Aggressive and dishonest sales operations have been reported on, as have unfair fees and monopolistic practices.

Holiday park customer after customer has come forward with harrowing tales of lost fortunes and ruined lives. Their experiences have been shared on TV, radio, printed and online media.

It is not just smaller operators under the spotlight. Large, 'family friendly' brand names like Parkdean Resorts, Haven and Park Holidays have all been accused of a broad range of unfair practices.

Holiday park experts Holiday Park Advice Centre (HPAC) are representing past and present park owners in their fight for justice

Holiday Park Advice Centre

European Consumer Claims (ECC) has 9 years' industry leading experience fighting for the rights of holiday product consumers, having already secured over £28 million in awards.

ECC deals with consumer abuse wherever they find it, and it has became abundantly clear that the holiday park sector is rife with mis-sold customers. In 2024, the Henley-on-Thames based experts realised that the cause was in need of a champion, and committed to leading the fight.

Holiday Park Advice Centre is the division of ECC which handles holiday park claims and have already established their position as the experts to trust.

"Our radio campaigns are reaching audiences of 30 million people plus," confirms director Greg Wilson. "We have received thousands of enquiries and requests for help, 95.4% of whom believe they were mis-sold.

"The subject of holiday park abuse has been covered extensively in commercial media. That media support is hugely beneficial to our cause," says Wilson. "They are doing invaluable work in promoting awareness of the problem.

"Holiday Park Advice Centre is the essential next stage, channelling that awareness into meaningful action.

"We all understand something is seriously wrong with the holiday park industry, and HPAC is taking the requisite measures necessary to correct the problems."

"In our eight year history as a company ECC has achieved over £28 million in compensation awards, mainly for mis-sold holiday products, and are currently managing a claims portfolio in the region of £200 million.

Want to know more?

There are many different ways to go about challenging the potentially abusive activities of holiday parks. Not all routes to claim are suitable for every consumer, regardless of how hard their respective advocates try to convince you.

If you feel you have been unfairly treated by a park and want to know your options for redress, get in touch with our experts at HPAC.

We will let you know your best way forward.