#StationsDay celebrates landmark investment in GTR’s train stations

Press Releases   •   Oct 15, 2018 13:39 BST

Govia Thameslink Railway (GTR) is today showcasing upgrades in the past year to mark the first ever #StationsDay, a day which celebrates the £5.2billion investment to regenerate Britain’s rail stations

Community art blossoms at Southern Rail’s Bosham station

Press Releases   •   Oct 09, 2018 09:59 BST

Pupils, teachers, parents and community members have joined forces to create a stunning piece of collaborative art at Bosham railway station

Countdown on for Lewes Bonfire celebrations

Press Releases   •   Oct 05, 2018 12:00 BST

​A multi-agency group made of emergency services, local authorities and transport operators, including Southern, has issued ​this travel advice press release

Football academy students score free travel with Great Northern and Thameslink

Press Releases   •   Oct 04, 2018 12:04 BST

​Thameslink to double size of station concourse at Elstree & Borehamwood

Press Releases   •   Oct 01, 2018 14:35 BST

The passenger concourse space at Elstree & Borehamwood station is to double in size as part of a £1.5m transformation scheme

​Passengers given first glimpse of new trains set to transform Great Northern suburban service

Press Releases   •   Oct 01, 2018 12:42 BST

Great Northern have given passengers on its suburban route a sneak preview of their new £240 million air-conditioned train fleet

​Network Rail begins work to improve accessibility at Bedford railway station

Press Releases   •   Sep 25, 2018 16:04 BST

Network Rail is carrying out vital work to refurbish the lifts at Bedford railway station to give those with additional access needs a more reliable route to the platforms

GTR invites season ticket holders to claim compensation for May timetable disruption

Press Releases   •   Sep 25, 2018 09:39 BST

​Govia Thameslink Railway (GTR) is inviting season ticket holders on Great Northern and Thameslink to claim additional compensation for the May timetable disruption in the latest phase of the industry scheme

Safety is the priority in special travel arrangements for Lewes Bonfire

Press Releases   •   Sep 07, 2018 11:18 BST

In the interests of public safety, no trains will call at Lewes or its surrounding stations from 17.00 on Monday 5 November, Bonfire Night

GTR extends industry compensation scheme to non-season ticket holders on Thameslink and Great Northern

Press Releases   •   Aug 28, 2018 14:43 BST

Govia Thameslink Railway is extending the additional industry compensation scheme for Great Northern and Thameslink passengers most affected by disruption caused earlier by the introduction of the May timetable.

In addition to an existing offer of payments to season ticket holders, regular travellers such as part-time workers who do not have a season ticket, could now be eligible for compensation.

Qualifying passengers are those who have made a minimum of three days’ return travel in any week, Monday to Sunday, in the period 20 May to 28 July from the most affected stations. Passengers using discounted books of Carnets are included.

Compensation will be based on the cost of tickets purchased for a period of between one and four weeks. The value of compensation may vary according to ticket type.

Passengers are advised to retain any tickets, receipts or other proof of travel where possible to support an application. Oyster Pay As You Go and Contactless customers should register their card on the TfL website and request a journey history to facilitate claims.

Chief Executive Officer Patrick Verwer said: “We have listened to feedback. We believe it is right to extend the compensation scheme beyond season ticket holders to other regular travellers.

“We are sorry for the disruption in the weeks that followed the May timetable change. Overall, the train services on Thameslink and Great Northern have been stable, more reliable and more frequent since the introduction of the interim timetable on 15 July. We have also introduced 200 more services than before the May timetable change.”

Phase 1 of the scheme, in which GTR will begin contacting qualifying season ticket holders, will begin this week. For full details of the scheme and how it is being phased, passengers should visit railcompensation.thameslinkrailway.com.


Editor’s notes

Regular travellers are those who do not hold a season ticket but have a minimum of three days’ return travel in any week, Monday to Sunday, between 20 May and 28 July. Eligible tickets include:

  • Anytime and Off-Peak Day Travelcards, Singles or Returns
  • Peak and Off-Peak Carnets
  • KeyGo (GTR’s Pay As You Go smartcard scheme)
  • Oyster Pay As You Go
  • Contactless
  • Railcard discounted tickets

Govia Thameslink Railway

The scheme relates to Thameslink and Great Northern passengers only.

Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

  • Thameslink – services between Bedford and Brighton, Luton/St Albans and Sutton, Wimbledon and Sevenoaks
  • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
  • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
  • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria

www.southernrailway.com, www.thameslinkrailway.com, www.gatwickexpress.com, www.greatnorthernrail.com

Govia Thameslink Railway is extending the additional industry compensation scheme for Great Northern and Thameslink passengers most affected by disruption caused by the introduction of the May timetable

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