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Major changes to rail services announced between Bedford, Luton and London

Press Releases   •   Dec 11, 2017 16:18 GMT

  • £7bn Thameslink programme delivers transformational timetable change in May 2018
  • Over 2,100 extra peak-time Thameslink seats at Bedford and over 3,000 from Luton each morning, rising to over 3,400 in December 2018
  • Changes on East Midlands Trains services to/from Bedford and Luton to enable successful introduction of new Thameslink timetable
  • New fast peak-time GTR services for Bedford and Luton from May 2018
  • £7bn is being invested in transforming the Thameslink programme, alongside the biggest upgrade of the Midland Main Line since it was completed in 1870.

As part of the Government-sponsored Thameslink programme, a brand new timetable will be introduced in May 2018. This represents one of the biggest timetable recasts in recent railway history. It will provide many extra peak-time seats, improved journey times and better connections on GTR (Govia Thameslink) services from Bedford to Farringdon, for Crossrail when it opens, as well as to London Bridge and further south.

Work has also started on the transformation of the Midland Main Line which will deliver the biggest upgrade of this line in almost 150 years, bringing better journeys for customers and representing an investment of over £1billion. The Department for Transport has proposed in its consultation on the next East Midlands franchise that this extra capacity is used to deliver more seats on fast, direct services between Corby, Kettering, Wellingborough, Bedford, Luton, Luton Airport Parkway and London St Pancras with longer, quieter, comfortable and more efficient trains.

Detailed planning has been taking place over several months across the rail industry to ensure the new Thameslink timetable can be successfully introduced. East Midlands Trains and GTR have therefore today (11 December 2017) announced some changes needed to the May 2018 East Midlands Trains timetable due to the increased number of GTR trains needing to operate on the shared network between Bedford and London. These changes will be in place until the completion of the Midland Main Line upgrade programme in 2020.

From the timetable change on 20 May 2018 until the completion of the Midland Main Line Upgrade in 2020, East Midlands Trains peak-time services will no longer call at Bedford or Luton*. Direct East Midlands Trains rail services will continue to run from Leicestershire and Northamptonshire to London, and will continue to call at Luton Airport Parkway throughout the day. Off-peak and weekend services will continue to call at Bedford and Luton.

Seven GTR services per hour will continue to run between Bedford, Luton and London during the three-hour morning and evening peaks. To ensure that passengers from Bedford continue to benefit from faster trains, two of these GTR trains each hour will become fast services calling only at Bedford, Luton, St Albans and London St Pancras, with a journey time of around 45 minutes. From May 2018, many GTR trains will be longer with over 2,100 more seats at Bedford and over 3,000 at Luton in the morning peak, rising to over 3,400 by December 2018.

In addition to the new GTR fast services and as part of its longer term plans, East Midlands Trains is working with the Department for Transport to explore the feasibility of securing extra trains which could allow the future introduction of a dedicated peak-time service for Bedford customers.

Customers using East Midlands Trains services to commute from Leicestershire and Northamptonshire to Bedford during peak hours will be provided with an alternative, fully accessible coach service that will connect with rail services at Wellingborough. This will run hourly between Wellingborough and Bedford and any monthly or annual season ticket holders using the replacement coach service will be eligible for a 50% discount on their season ticket.

Jake Kelly, Managing Director for East Midlands Trains, said: “Major investment is being made to improve the railway in Bedford and the surrounding areas, with the £7bn Thameslink programme and the transformation of the Midland Main Line which will deliver the biggest upgrade of this line in almost 150 years, bringing better journeys for customers and representing an investment of over £1bn.

“To enable these major projects to be successfully completed, there will have to be some changes to our services and we appreciate that this will mean inconvenience for some customers.

“Our priority has been to ensure that these customers have alternative transport connections in place with the additional fast GTR services being introduced from May and the replacement coach service from Wellingborough. We will also keep working with the Department for Transport to explore the feasibility of securing extra trains which could allow the future introduction of a dedicated peak-time service for Bedford customers.

“In the longer term, we will continue to work with the Department for Transport and Network Rail to deliver the improvements needed for the Midland Main Line which will provide greater capacity on this network and therefore enable future timetable improvements.”

Charles Horton, Chief Executive Officer for Govia Thameslink Railway that operates Thameslink services, said: “At the Department for Transport’s request, we have changed our timetable to deliver a continued, fast service into London for Bedford and Luton customers in the peak. There will be six fast trains in each peak at 30-minute intervals which provide better spacing than the fast East Midlands Trains services they replace.

“We will still be giving passengers more peak time seats on the new, cutting-edge, longer trains we are adding to the route. Thanks to the massive £7bn Thameslink Programme, there will be thousands more seats each morning at Bedford and Luton into London and, at many other stations on the north Thameslink route, there will be a significant increase in seats and capacity.”

Rob McIntosh, Managing Director for Network Rail’s London North Eastern and East Midlands route, added: “We are currently carrying out the biggest upgrade of the Midland Main Line since it was first built in 1870 with an investment of over £1billion that will create a bigger, faster, more reliable network which will bring significant, long term benefits the economies and communities our railway serves.”

A copy of the new timetable will be available during February 2018.

Ends

Notes to editors

*From 20 May 2018, no East Midlands Trains services arriving into St Pancras between 07.00 and 10.00 will call at Bedford or Luton, and no East Midlands Trains services leaving St Pancras between 16.00 and 19.00 will stop at Luton or Bedford. Off-peak East Midlands Trains services and Luton Airport Parkway services will not be affected by the changes. 

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UPDATED: Network Rail statement about today's disruption

News   •   Dec 08, 2017 15:30 GMT

Following significant disruption today, Network Rail has issued this further statement:

“Despite our best efforts, the knock-on effects of an interruption to our signalling power supply mean that we will not be able to run a full Southern service from Victoria and London Bridge this evening.

“Drivers and trains were left out of position after this morning and the intensity of the service and further difficulties with our equipment meant that we could not get everything back into the right place for tonight.

“However, a full Thameslink service will operate as normal and I would advise passengers to check before they travel.

“I’m really sorry for the continuing disruption today.”

Shaun King – acting chief operating officer, South East

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Santa serves up treat for children at Thameslink and Great Northern stations

Press Releases   •   Nov 28, 2017 13:17 GMT

Santa will be swapping his sleigh for the train this December to greet children at railway stations on Govia Thameslink Railway’s Thameslink and Great Northern routes.

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Govia Thameslink launches third consultation phase on once-in-a-generation timetable restructure

Press Releases   •   Nov 24, 2017 10:07 GMT

Govia Thameslink Railway (GTR) has today opened the third phase of public consultation on the once-in-a-generation timetable transformation made possible by the £7 billion Thameslink Programme.

The first two phases attracted over 20,000 responses on the rail operator’s proposals for new and extended routes, and on details of weekday timetables. This third phase focuses on weekend and late night services, and runs until 20 December.

The proposed changes are a key part of modernising the rail network in the south east, taking advantage of the new infrastructure and trains provided by the Thameslink Programme. This major rewrite of the timetable will provide new journey opportunities, better intervals between trains, improved reliability, and more capacity, responding to the growth in passenger numbers, which have doubled in just 12 years on some parts of the GTR network.

Highlights of the proposals [see editor’s notes below for further details] include:

  • doubling Saturday services for Hertford North, Welwyn Garden City, Reigate, and all stations between Bickley and Denmark Hill
  • new Sunday services for Belmont, Banstead, Epsom Downs and Reigate
  • doubling Sunday services for stations from Radlett to Mill Hill Broadway (and increasing Saturday services from 4 to 6 per hour)
  • late-night Thameslink service between Bedford and Three Bridges stepped up from hourly to half-hourly
  • Phil Hutchinson, GTR’s Head of Strategic Planning, who is leading the timetable development and consultation, said: “Our timetable consultation with passengers and stakeholders has been very positive so far. Phase 2 generated over 10,000 responses and we are working to incorporate as many suggestions as possible. We are very grateful to those who have taken such an interest and are helping to shape the new timetable.

    “This is a fundamental part of our plans to modernise the railway, creating better connections and more capacity. It’s a once-in-a-generation opportunity to restructure the timetable to give passengers more trains and the much better reliability we all want. Ultimately it will put the Thameslink route at the heart of the UK rail network.”

    For phase 3, as with the earlier consultations, anybody with an interest will be invited to comment on line at a dedicated website www.transformingrail.com. Passengers are able to view full timetables, as well as search for specific times on a journey planner.

    The website is being promoted through posters and announcements at stations, by announcements on trains, as an email to GTR’s customer database, through media outlets, via the train operator websites and on Twitter. The consultation closes on Wednesday 20 December at 12:00 noon.

    Further details of the overall improvements planned for introduction by May 2018 can be viewed here.

    Confirmation of the Monday to Friday daytime timetable that was consulted on in phase 2 will be available in the New Year.

    Ends

    Editor’s notes

    For more information email press.office@gtrailway.com or call

    Southern and Gatwick Express press office: 0203 750 2030

    Thameslink and Great Northern press office: 0203 750 2031

    Timetable proposals

    Highlights of the weekend and late night timetable proposals include:

    Saturday timetable:

    - broadly the same as the off-peak weekday timetable

    - more services, especially for the Saturday evening timetable

    - doubling Thameslink services for Bickley, Bromley South, Shortlands, Ravensbourne, Beckenham Hill, Bellingham, Catford, Crofton Park, Nunhead, Peckham Rye, Denmark Hill stations to 4 trains per hour

    - doubling Southern services for Reigate to 2 per hour, and new evening services after 1900

    - doubling Great Northern services for Welwyn Garden City and Hertford North route to 4 per hour

    - additional semi fast Thameslink services for Radlett, Elstree & Borehamwood and Mill Hill Broadway from 4 trains per hour to 6

    Sunday timetable:

    - additional early service from Uckfield to Oxted

    - new Southern Sunday service for Belmont, Banstead and Epsom Downs every 30 minutes (no Sunday service currently)

    - new Southern Sunday service for Reigate every hour (no Southern service currently)

    - doubling Thameslink services for Radlett, Elstree & Borehamwood and Mill Hill Broadway to 4 trains per hour

    - London Victoria to East Grinstead services half-hourly in the evening (currently hourly)

    - Southern trains between London Victoria and Portsmouth Harbour to operate via Horsham to match the weekday and Saturday route

    Late night:

    - since May 2017, overnight services from London Victoria on Sunday to Thursday nights have been removed to provide Network Rail with additional access. This consultation proposes making most of those changes permanent, although the late trains from London Victoria to Gatwick Airport via Redhill (the former 0014) and London Victoria to East Croydon (the former 0016) would be reinstated from May 2018

    - to provide alternative journey opportunities it is proposed that a half-hourly Thameslink service between Bedford and Three Bridges (currently hourly) will be introduced

    Early Sunday morning Thameslink services:

    - to provide Network Rail with credible access to maintain the tracks through central London, cross-London routes will be operated in two parts with services from the north terminating at St Pancras International and those from the south terminating at London Bridge until approximately 0930 on a Sunday morning

    Govia Thameslink Railway

    Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

    • Thameslink – services between Bedford and Brighton, Luton/St Albans and Sutton, Wimbledon and Sevenoaks
    • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
    • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
    • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria

    GTR is the largest rail franchise in the UK in terms of passenger numbers, trains, revenue and staff. The operator carries about 326 million passenger journeys per year, and employs around 6,500 people. Its aim is to improve services across all four networks.

    Ticket revenue is passed to the government, which pays GTR a fee to operate the franchise. The fee is adjusted according to how well the train service is performing.

    Southern has the fastest passenger growth in the UK with numbers into London having doubled in 12 years - compared with the industry as a whole doubling over the past 20 years. To meet this growth and to future-proof the network, GTR is modernising the rail service for passengers.

    GTR has introduced more new trains in the past year than all other franchises put together, with 500 new carriages so far.

    The transformative £7bn Thameslink Programme will bring hundreds more daily services from 2018, increasing the number of trains though the central London core from up to 15 to 24 trains per hour. Network Rail has also launched a £300m programme to improve resilience across the GTR network.

    GTR is modernising how it works, with new technology in use at our stations and on our trains, smartcard ticketing and a new, flexible on-board role on many Southern services. This ensures fewer cancellations, and with more staff on board our trains now than ever before, passengers are enjoying a much better level of on-board customer service.

    The GTR investment programme for stations includes funding for more CCTV, toilet refurbishments, new retail facilities, help points and car park improvements – as well as plans for increased motorcycle storage and improved transport integration.

    www.southernrailway.com, www.gatwickexpress.com, www.thameslinkrailway.com,www.greatnorthernrail.com

    Govia Thameslink Railway (GTR) has today opened the third phase of public consultation on the once-in-a-generation timetable transformation made possible by the £7 billion Thameslink Programme.

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    Death of terminally-ill girl inspires Southern and Gatwick Express staff to support children’s hospice

    Press Releases   •   Nov 23, 2017 12:41 GMT

    ​The death of a terminally-ill girl has inspired Southern and Gatwick Express employees of Govia Thameslink Railway to support Chestnut Tree House Hospice, the only children’s hospice in Sussex, as charity for the year, making an initial donation of over £1,800

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    ​Thameslink and Great Northern railway staff raise over £14,000 for Keech hospice

    Press Releases   •   Nov 23, 2017 10:52 GMT

    Thameslink and Great Northern railway staff have given Keech Hospice Care in Luton a further £518 at the end of a year's support which has netted the charity over £14,000

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    Biker crash inspires Great Northern and Thameslink railway staff to adopt air ambulance charity

    Press Releases   •   Nov 22, 2017 11:00 GMT

    ​A motorcyclist from Waterbeach, near Cambridge, whose life was saved by the East Anglian Air Ambulance, has inspired Great Northern and Thameslink railway staff to adopt the cause for the year, making an initial donation of over £1,000.

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    Major improvement work affecting Southern, Gatwick Express and Thameslink services over Christmas and New Year

    Press Releases   •   Nov 20, 2017 12:26 GMT

    Govia Thameslink Railway has warned its passengers on Southern, Gatwick Express and Thameslink to expect closures and major service changes between 23 December and New Year’s Day as Network Rail carries out engineering work to help modernise the network.

    Stations in the Redhill area will have no train service between 23 December and 1 January inclusive and on Boxing Day there will be no train service to and from Gatwick Airport but only a very limited bus service. Southern and Thameslink’s London Bridge services will also be busier due to major temporary alterations to Southeastern’s timetable.

    Nick Brown, Chief Operating Officer for Govia Thameslink Railway, said: “There are significant changes to our train services this festive period, particularly at Redhill and Gatwick Airport. This supports our programme to modernise the network with new infrastructure, new trains, new technology and new, faster, seamless journeys. I would urge passengers to check and plan ahead.”

    John Halsall, Network Rail’s South East route managing director, said: “This Christmas and New Year our engineers will be working day and night to improve the railway for passengers across the south east. As part of the Thameslink Programme, we’ll be bringing the remainder of the brand new, modern concourse into use at London Bridge and carrying out major resignalling work on the surrounding railway. Elsewhere, we’ll be finishing the new platform at Redhill so more trains can run in future.

    “This will be the final significant stage of work at London Bridge that will affect train services on working days and I would like to thank passengers for their patience as the final countdown begins to an entirely rebuilt, totally accessible station fit for the 21st century. I strongly advise passengers to plan ahead and to check before they travel as we continue our Railway Upgrade Plan.”

    The service alterations in more detail:

    • No service in the Redhill area: From Saturday 23 December to Monday 1 January inclusive, there will be no train service at Coulsdon South, Merstham, Redhill, Reigate, Earlswood or at stations between Redhill and Tonbridge. Buses will serve these stations. Services between London, Gatwick and the coast will continue to operate, but to a reduced frequency. Great Western Railway services will not operate between Reigate and Gatwick.
    • No Thameslink cross-London services: From Saturday 23 December to Monday 1 January inclusive, there will be no Thameslink cross London service. Please use the Tube and London buses to complete your journey. Full details of these alterations are available on the Thameslink website
    • London Bridge: From Saturday 23 December to Monday 1 January inclusive, Southern and Thameslink services to and from London Bridge and London Blackfriars will be busier owing to significant alterations to Southeastern services which will not be serving many London stations. There will also be no Southern or Thameslink service to or from London Bridge from start of service until approx. 11:00 on Sunday 23 December.
    • Southampton: From Saturday 23 December to Monday 1 January inclusive, Southern services to/from Southampton Central will be diverted to Portsmouth & Southsea. Customers for stations between Cosham and Southampton should change at Fratton and use Great Western Railway and South Western Railway services to complete their journey. Buses will replace all trains between Woolston and Southampton Central, but rail connections will be available via Eastleigh. Between 09:00 and 19:00 on the working days (Wednesday 27 to Friday 29 December) a limited Southern train service will operate to/from Fareham and Woolston
    • Christmas Eve, 24 December: As normal, services will shut down early from approximately 20:00 on Sunday 24 December. Please check your last trains carefully before you travel.
    • Christmas Day and Boxing Day, 25 and 26 December: [updated 20 November 2017] No train service on Gatwick Express, Southern or Thameslink. On 26 December, a limited bus service will operate on the following routes:
      1. Between London Victoria and Gatwick Airport (non-stop) every 30 minutes between 05:00 and 23:00
      2. Between London Victoria to East Croydon calling at all stations via Selhurst every 30 minutes between 08:00 and 22:00
      3. Between East Croydon and Sutton calling at all stations via West Croydon every 30 minutes between 08:00 and 22:00
      4. Between East Croydon and Gatwick Airport (non-stop) every 30 minutes between 08:00 and 22:00
      5. Between Gatwick Airport and Brighton calling at Haywards Heath only every 30 minutes between 08:00 and 22:00
      Please allow extra time for your journey and seek alternative routes if possible. Queuing systems will be in place and you may not be able to board the first bus if space is not available.
    • New Year’s Day, 1 January: Services will operate in the early hours of the morning of Monday 1 January on the following Southern and Thameslink routes:
    1. London Bridge and Sutton via Mitcham Junction
    2. London St Pancras International and St Albans
    3. London Bridge and Three Bridges via Gatwick Airport
    4. London Victoria and East Croydon via Selhurst

           For the remainder of the day a Sunday service will operate.

    Full details of train and rail replacement bus services will be included in online journey planners including www.nationalrail.co.uk from the beginning of October. Also visit www.thameslink.com/christmas, www.southernrailway.com/christmas and www.gatwickexpress.com/christmas for more details.

    Govia Thameslink Railway

    Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

    • Thameslink – services between Bedford and Brighton, Luton/St Albans and Sutton, Wimbledon and Sevenoaks
    • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
    • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
    • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria

    GTR is the largest rail franchise in the UK in terms of passenger numbers, trains, revenue and staff: GTR carries about 326 million passenger journeys per year, and employs around 6,500 people. Its aim is to improve services across all four networks.

    Ticket revenue is passed to the government which pays GTR a fee to operate the franchise which is adjusted according to how well the train service is performing.

    Southern has the highest passenger growth in the UK with numbers into London having doubled in 12 years - compared with the industry doubling over the past 20 years. To meet this growth and to future-proof the network, GTR is modernising the rail service for passengers.

    GTR has introduced more new trains in the past year than all other franchises put together, with 500 new carriages so far.

    The transformative £7bn Thameslink Programme will bring hundreds more daily services from 2018, increasing the number of trains though the central London core from up to 15 to 24 trains per hour. Network Rail has also launched a £300m programme to improve resilience across the GTR network

    GTR is modernising how it works, with new technology in use at our stations and on our trains, smartcard ticketing and a new, flexible on-board role on many Southern services. This ensures fewer cancellations, and with more staff on board our trains now than ever before, passengers are enjoying a much better level of on-board customer service.

    The GTR investment programme for stations includes funding for more CCTV, toilet refurbishments, new retail facilities, help points and car park improvements – as well as plans for increased motorcycle storage and improved transport integration.

    www.southernrailway.com, www.gatwickexpress.com, www.thameslinkrailway.com,www.greatnorthernrail.com

    Govia Thameslink Railway has warned its passengers on Southern, Gatwick Express and Thameslink to expect closures and major service changes between 23 December and New Year’s Day

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    ​Wide range of benefits revealed for May 2018 South East timetable

    Press Releases   •   Nov 20, 2017 10:54 GMT

    Govia Thameslink Railway has announced the range of benefits that will be delivered in May 2018 as it modernises the biggest rail network in the country, bringing in new trains operating on new improved infrastructure with new working practices

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    South East rail passengers urged: Make Small Talk and Save a Life

    Press Releases   •   Nov 15, 2017 13:09 GMT

    Commuters are being asked to take part in a new suicide prevention campaign on the railways which could save many lives a year and would involve them spotting vulnerable people and talking to them to interrupt their suicidal thoughts.

    Samaritans, British Transport Police (BTP) and the rail industry, including Network Rail and the train operating companies, are launching Small Talk Saves Lives to give travellers the confidence to act if they notice someone who may be at risk of suicide on or around the rail network.

    Small Talk Saves Lives is asking the public to trust their instincts and look out for fellow passengers who might need help, as illustrated in a new film that has gone live today. By highlighting that suicidal thoughts can be temporary and interrupted with something as simple as a question, the campaign aims to give the public the tools to spot a potentially vulnerable person, start a conversation with them, and help save a life.

    Small Talk Saves Lives has been developed after research showed passengers have a key role to play in suicide prevention. * Further research showed the majority are willing to act, but many wanted guidance on how to help, and reassurance they wouldn’t ‘make things worse’. **

    The campaign draws on insights from successful interventions made by some of the 16,000 rail staff and BTP officers who’ve been trained by Samaritans in suicide prevention. For each life lost on the railway, six are saved.*** The hope is that by appealing to members of the public, the number of life-saving interventions being made across Britain will increase further.

    Antony Warne, who works for Network Rail contractors Land Sheriffs in South East London and Kent, has intervened in six potential suicides and has since become a Samaritans volunteer.

    He said: “Sometimes we get called to incidents where we know someone is trying to take their own life, but other times we come upon them ourselves. It’s an incredible feeling when you have saved someone’s life and I was inspired to volunteer with the Samaritans as a result of doing my job.

    “We cannot be everywhere and anyone who is travelling on the railway can help by looking out for each other.”

    And he added: “Since being involved in the Interventions and sitting both external training courses that Samaritans have to offer it has given me a great interest into the work that they do. Because of this I have since become a listening volunteer in my local branch.”

    Small Talk Saves Lives encourages passengers to notice what may be warning signs e.g. a person standing alone and isolated, looking distant or withdrawn, staying on the platform a long time without boarding a train or displaying something out of the ordinary in their behaviour or appearance. There is no single sign or combination of behaviours that mean a person is suicidal but, if something doesn’t feel right, the message is to act.

    Network Rail incident control officer Ben West, who works in Three Bridges, was on a station patrol one day in South London when he spotted a man standing on a platform, staring into space, with beer cans at his feet. He said: “I asking him ice-breaking questions, like ‘how are you today? What train are you going to get, where are you heading to’… just to build a bit of rapport. The nature of the questions was open as I needed him to speak to me.

    “After a few generic questions I felt confident enough and had built up enough rapport to state to him directly “I know what you’re going to do’. He nodded and tears started falling down his face. I said to him why don’t we go and have a chat, and I took him to the station office.”

    Sarah Wilson – not her real name - felt suicidal and planned to take her life on the railways, but didn’t as somebody reached out to her. Her story inspired the making of a video to promote the campaign.

    Sarah Wilson said: “Someone showing that they cared about me helped to interrupt my suicidal thoughts and that gave them time to subside. The more that people understand that suicide is preventable, the better. I hope people will share the video and that the campaign will encourage people to trust their gut instincts and start a conversation if they think someone could need help. You won’t make things worse, and you could save a life.”

    Embedded video on YouTube

    Samaritans CEO Ruth Sutherland said; “Suicide is everybody’s business and any one of us could have an opportunity to save a life. The knowledge and skills to save lives in the rail environment can be applied to many other situations. We hope that Small Talk Saves Lives is the start of a much wider conversation about how suicide is preventable.”

    Ian Stevens from Network Rail, who manages the suicide prevention programme on behalf of the rail industry, said: “Given that nearly five million journeys are made by train every day, we are asking for passengers to work alongside our staff as the eyes and ears of the railway, helping us to keep everybody safe. If it were your loved one, a daughter or son, husband or wife who was going through an emotional crisis, wouldn’t you hope that somebody took the time to stop and ask if they were ok? Even if in doubt, you can always report concerns to a member of staff or a police officer, but please act if your instinct is telling you that something is wrong.”

    New campaign encourages public to intervene to help prevent railway suicides in the South East

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