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Great Northern tops UK satisfaction league table

Press release -

Great Northern tops UK satisfaction league table

Great Northern has come joint top in the country for rail passenger satisfaction, according to a survey carried out by the independent national passenger watchdog Transport Focus.

The national Rail User Survey found that 92% of people were overall satisfied with Great Northern’s service from 24 March 2023 to 4 February 2024. Thameslink was close behind with 88%.

GTR Customer Services Director Jenny Saunders said: “We’re delighted with these passenger satisfaction results but there’s always more to be done and we’ll continue working closely with our industry partners to give our customers a better service.”


Notes to editors

The Transport Focus Rail Users Survey regularly asks a representative sample of 2,000 people across Great Britain about their public transport use.

Those who have used rail in the past seven days are asked about their overall satisfaction with their most recent rail journey and with aspects such as punctuality and cleanliness.



For more information, contact the press office on 0203 750 2031.

Govia Thameslink Railway

Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

  • Thameslink – cross-London services between Bedford/Peterborough/Cambridge and Brighton/Horsham/East Grinstead, and between Luton/St Albans and Sutton/Wimbledon/Rainham; plus services between London and Sevenoaks
  • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
  • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
  • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria,,,

Govia Thameslink Railway
United Kingdom