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Southern Managing Director Angie Doll (third from right) and her team accept the award 'Passenger Operator of the Year' from Professor Jonathan Van-Tam, Deputy Chief Medical Officer (centre), at the National Rail Awards
Southern Managing Director Angie Doll (third from right) and her team accept the award 'Passenger Operator of the Year' from Professor Jonathan Van-Tam, Deputy Chief Medical Officer (centre), at the National Rail Awards

Press release -

Southern picks up top award at rail industry Oscars

Southern Railway was last night (Thursday 16 September) named Passenger Operator of the Year at the industry’s answer to the Oscars, the National Rail Awards.

Judges praised Southern, saying it had evolved into an effective, people-focused business.

They heard the rail firm had kept trains running throughout the pandemic, delivering a safe and reliable service that responded to the needs of passengers, in particular key workers, exceeding targets for customer satisfaction.

Managing Director Angie Doll said: “I am incredibly delighted to collect this award on behalf of the whole Southern team. We’ve worked hard over the past years to build customer experience, reliability and reputation, and I’m pleased that our hard work has been recognised. We're determined to improve our service still further for passengers.”

Grade II-listed Eastbourne station was also named medium station of the year. Southern has installed new toilets, a better waiting room and a wider, step-free entrance. Network Rail has further invested £5m, refurbishing the canopy, replacing the slate roof, improving masonry at the front of the station and renewing the atrium roof. View Network Rail press release with pictures here.

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For more information, contact the press office on 0203 750 2031.

Govia Thameslink Railway

Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

  • Thameslink – cross-London services between Bedford/Peterborough/Cambridge and Brighton/Horsham/Littlehampton/East Grinstead, and between Luton/St Albans and Sutton/Wimbledon/Rainham; plus services between London and Sevenoaks
  • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
  • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
  • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria (currently suspended during the pandemic)

www.southernrailway.comwww.thameslinkrailway.comwww.gatwickexpress.comwww.greatnorthernrail.com

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