GTR staff save lives, support 200,000 accessible journeys and create opportunities across communities as part of drive to boost social value

• Social Impact Report highlights 203 life-saving interventions, more than 200,000 assisted journeys and hundreds of apprenticeship opportunities across London and the South East

Greater Thameslink Railway (GTR) has today published its latest Social Impact Report, highlighting how railway staff are helping people access employment, travel with confidence, stay safe and connect with support services across London and the South East.

The report reveals that during 2025/26, frontline railway colleagues carried out 203 life-saving interventions, supported 202,843 assisted journeys for passengers requiring accessibility assistance, and helped expand opportunities for hundreds of people through apprenticeships, employability programmes. to ensure young people fulfil their potential, and community partnerships.

Findings demonstrate the wider role railways play in supporting inclusive growth by connecting people to jobs, education, opportunities and support, while helping build stronger, safer and more inclusive communities.

Myriam Walburger, Corporate Affairs Director at GTR, said: “Railways do far more than connect people with places. We help create opportunity, strengthen communities, and contribute to growth that is accessible, inclusive and felt across our network.

“I'm particularly proud of the social value and impact we created by working closely with communities, charities, local authorities and other partners.

“Together, we help people build confidence, improve mental health, open up pathways into employment and make stations safer and more welcoming. What makes this work so meaningful is seeing the positive change in our communities, and I'd like to thank all the organisations that support us in delivering lasting social value beyond the railway.”

Tom Hall, Social Sustainability Principal at The Rail Safety and Standards Board (RSSB), said: “GTR is successfully embedding social impact into how they run the railway. Their wide range of programmes, interventions and partnerships are benefiting communities, supporting employment and education, improving inclusion, and strengthening mental health and wellbeing.

“It is a great example of how the rail industry can better understand, measure and communicate its wider contribution to society.”

Helping people when they need it most

The report highlights GTR's ongoing commitment to suicide prevention and mental health support.

During the year, frontline railway staff made 203 life-saving interventions, while nearly 700 colleagues completed suicide prevention training and safeguarding programmes designed to help identify and support vulnerable people.

GTR also continued its partnership with Mind, with more than 3,500 colleagues taking part in fundraising and awareness activities, raising £75,000 for the charity. Mental health campaigns across the network reached more than 14 million people.

Opening doors to jobs and skills

The railway operator expanded programmes designed to help people access employment and develop new skills.

A total of 708 colleagues were completing apprenticeships during the year across 18 different programmes, while GTR continued working with schools, colleges and community organisations to introduce young people to careers in rail.

This included STEM activities engaging hundreds of primary school pupils and employability programmes supporting people looking for work.

The company says it will build on this work through the Rail Youth Promise, creating more pathways into employment and training for young people across its network.

Working with smaller businesses

GTR has also driven local growth by awarding 70% of its contracts last financial year to small or medium enterprises (SMEs) – total spending reached more than £109 million.

Making rail more accessible

The report also highlights growing demand for accessible travel.

During 2025/26, GTR assisted 202,843 passengers, a 23% increase on the previous year, including more than 139,000 turn-up-and-go journeys (up 40%). More than 2,200 customer-facing colleagues received disability equality training.

The business has installed innovative accessibility technologies, including Auracast hearing assistance technology at Brighton station (see Auracast press release) and expanded its Try a Train programme to help disabled passengers build confidence travelling independently (see Try a Train press release).

Focus on environmental sustainability

GTR achieved a 12% reduction in emissions produced by itself and its suppliers, while reducing energy use across stations, offices and depots. A novel approach to monitoring train energy use also helped save £500,000.

Safer stations and stronger communities

Community safety remained a major focus throughout the year.

GTR completed the rollout of more than 1,500 body-worn cameras across frontline teams, contributing to 727 fewer verbal assaults against colleagues wearing the devices. The operator also reported a 5% reduction in anti-social behaviour incidents and continued targeted work with schools, local authorities and British Transport Police.

Across the network, station volunteers and community rail partnerships contributed thousands of volunteer hours helping improve stations, support local tourism and create welcoming community spaces.

Through its Your Station, Your Community programme, GTR invested £480,000 in 26 community-led projects supporting people experiencing mental health challenges, domestic abuse survivors, young people facing barriers to employment, people with disabilities and initiatives tackling social exclusion and anti-social behaviour.

Benefits quantified

The industry-wide Rail Social Value Tool, developed by the Rail Safety and Standards Board (RSSB) and Network Rail to understand and evidence social impact, demonstrates that these projects together generated more than £208.6 million in independently validated social value, equivalent to approximately £352 of social value for every £1 invested.

Looking ahead

Building on this year's results, GTR will continue expanding community partnerships, strengthening its mental health work with Mind, increasing opportunities for young people through the Rail Youth Promise and ensuring social value is embedded into major procurement decisions.

From 2026/27, social value will account for 10% of the evaluation weighting for contracts worth more than £5 million.

The full Social Impact Report is available now:

• www.gatwickexpress.com/corporate-and-social-responsibility/impact-reports
• www.greatnorthernrail.com/about-us/corporate-and-social-responsibility/impact-reports
• www.southernrailway.com/about-us/corporate-and-social-responsibility/impact-reports
• www.thameslinkrailway.com/about-us/corporate-and-social-responsibility/impact-reports

ENDS

Key facts from GTR’s 2026 Social Impact Report

• £208.6 million social value* generated through Your Station, Your Community projects
• £352m of social value* generated for every £1 invested through the programme
• 203 life-saving interventions by GTR staff
• 708 colleagues currently participating in apprenticeships
• 202,843 assisted journeys provided to passengers
• More than 3,500 colleagues supported Mind fundraising and awareness activities
• More than 1,500 body-worn cameras rolled out across frontline teams
• 70% of contracts awarded to Small Medium Enterprises (SMEs) inclusive growth

*The Rail Social Value Tool

The Rail Social Value Tool was developed by the Rail Safety and Standards Board, with Network Rail and Loop, to help rail organisations forecast, monitor and evaluate the social value of projects, programmes, operational activity and supply chain work. It measures benefits such as safety, health and wellbeing, jobs and skills, accessibility, community impact, environmental outcomes and local economic value.