Estate agents win high marks from satisfied customers

IN the ongoing challenging market conditions, customer satisfaction is paramount - and estate agent Harrison Murray has gained exceptional marks in a seller and buyer survey.

The leading independent estate agent has just released the results of its latest customer satisfaction survey, with the company’s 18 branches maintaining very high levels of approval from customers.

Keen to gauge exactly what customers think of its service, Harrison Murray asks all buyers and sellers to complete a comprehensive questionnaire when the sale of a property is completed.

Previous results have shown that the company scores exceptionally well in giving satisfaction to customers - and the latest figures reflect that.

In terms of overall satisfaction, 94.5 per cent of respondents said they were ‘satisfied’ or ‘very satisfied’ with the service they received and in answer to the question, ‘Would you recommend Harrison Murray to family and friends?’ 93.4 per cent said ‘Yes’.

In addition, 92 per cent said they would consider using Harrison Murray again in the future.

Although the overall performance of the company was excellent, several of Harrison Murray’s branches and staff stood out as exceptional performers.

The East Hunsbury, Bushmead, Melton Mowbray and Enderby branches received praise for exceptional customer service by individual members of the team.

Harrison Murray managing director Nick Salmon said: "The results of our latest customer survey are a tribute to the efforts of all Harrison Murray staff. To achieve a satisfaction level in excess of 90 per cent from both sellers and buyers shows that the professionalism and service we provide is appreciated by the overwhelming majority of our customers.

“Home buying and selling is inevitably an emotional process for those involved and it is almost

impossible for an estate agent to please all of the people all of the time so I am delighted that a very high proportion of our customers would choose to recommend Harrison Murray to their friends and family."

Note to editors

Harrison Murray are leading independent residential estate agents with 18 offices throughout Hertfordshire, Bedfordshire, Northamptonshire, Cambridgeshire and Leicestershire.  Visit the website at www.harrisonmurray.co.uk

For more press information contact Cetti Long at Media Matters on (01733) 371363 or email: cetti@mediamatters-pr.co.uk or Harrison Murray managing director Nick Salmon on 07831 805455.