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What’s it like to work in our new employee services centre in Bournville?

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What’s it like to work in our new employee services centre in Bournville?

Sam Sparrow explains what it’s like to work at our new global employee services centre based in Bournville, the home of Cadbury:

“I started my career in Mondelez 24 years ago! I joined Cadbury as a graduate and my role was to forecast the sales of all the products made in our Bournville factory – a real job with real impact from day one.

I got involved in many projects too – graduate projects but also projects like working with a team mapping the cocoa process end to end and building a dashboard of KPIs for each board director for their area and working with a customer’s logistics team to jointly manage their inventory. I then worked in Customer Marketing – out with the account managers presenting and working with our largest customers and then working with consumer marketing to ensure we were matching and maximising consumer and customer opportunities.

After this I moved into brand marketing, somewhere I never thought I’d work, and worked on several brands over about 6 years. I loved this time and particularly liked hearing consumer’s insights first hand.

Then came my move to HR, again somewhere I never expected to work, via a change management role and project. It was in this role that I really made the move to managing a big team and developed my team leadership skills and man management capability. During my time in HR, now over half my career has been in HR, I’ve been an HR Manager, set up and led a centralised resourcing team in the UK, been a Talent Lead working in a centre of excellence and then just before my new role lead the HR Solutions Team accountable for all the transactional elements of HR delivery including administration, payroll, reporting, C&B and Employee relations. And now I’m leading the WFA (Workforce Administration) team in our newly established Employee Services Team here in Bournville.

Working in a shared service way is new and different – the thing I notice is that it brings a real energy and buzz as the metrics are visible and we respond to them constantly in the moment. The team hasn’t been together long but it’s bonded well already to work together to deliver and have some fun along the way.

I love working in Bournville – it’s a factory site which makes some of the businesses most iconic brands and you can smell it every time you come into work which is a simple but effective reminder about what we do as a business – make and sell snacks in this case chocolate. Everyone who joins here always comments on how friendly everyone is. Bournville is increasingly diverse in terms of those who work here as we have an R&D chocolate centre here as well as some European hubs including Employee services of course!

I live into the country only about 10 miles from Bournville but having Birmingham city centre so accessible is great for shopping and socialising. It’s also a good location in the UK – at the centre- as getting to London in a day is fine and getting to other parts of the UK is easy too; plus the airport makes travel further afield easy. There are many different types of areas in and around Birmingham to suit all tastes."

Want to be part of the team delivering exceptional employee services across Europe?
Please visit our careers website to search for all available opportunities.

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About Mondelēz International

Mondelēz International, Inc. (NASDAQ: MDLZ) empowers people to snack right in over 150 countries around the world. With 2019 net revenues of approximately $26 billion, MDLZ is leading the future of snacking with iconic global and local brands such as OREO, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Mondelēz International is a proud member of the Standard and Poor’s 500, Nasdaq 100 and Dow Jones Sustainability Index. Visit or follow the company on Twitter at

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