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One Connected Community's Digital Banking Workshop, The Gherkin, Spring 2017

Personalisation is crucial to banking success, say leading executives in One Connected Community’s (OCC) newly published whitepaper on data and customer-centricity

HSBC, Santander, Monzo and Starling agree that trust and personalisation are key to banking success, in One Connected Community’s (OCC) recent whitepaper, “Know Your Customer. Solve Their Problems.” With serving the customer front-of-mind, OCC speaks to 14 banks to find out how they’re using data and technology to strengthen the customer relationship - with some surprising findings.

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Welcome to One Connected Community!

One Connected Community (OCC) focuses on the role of technology in customer experience, transformation and outcome driven innovation.

OCC is a platform for inspirational stories that highlight how technology and engaging customer experiences (CX) make a real difference to the bottom line. We invite the most influential figures to challenge, transform and define the future of CX across industry-leading talks, consultancy and multimedia research

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