Symetri Partners with InUse to Bring AI Troubleshooting Agent to Manufacturing Customers

Symetri, a leading provider of digital solutions for design, engineering, construction, and manufacturing industries, today announced a strategic partnership with InUse to resell InUse’s innovative AI technology. This partnership will empower Symetri’s customers with advanced AI agent capabilities, enabling smarter operations, enhanced productivity, and improved knowledge management.

InUse acts as the orchestrator of industrial AI, enabling manufacturers to transform their know-how into high-value AI agents that interpret situations and drive action. By combining IoT data, operational expertise, advanced algorithms, and generative AI, InUse delivers real-time, actionable guidance to technicians and operators—reducing downtime, accelerating onboarding, and boosting service performance.

At the core of this approach, ilean is a next-generation troubleshooting agent built for industries facing growing operational complexity and critical knowledge loss. It captures, secures, and continuously enriches industrial expertise—making it instantly accessible, actionable, and scalable across teams and sites.

Transforming Industrial Operations with AI

Manufacturing companies face increasing challenges related to workforce shortages, loss of expert knowledge, and the need for faster, more efficient maintenance processes. Ilean addresses these challenges by acting as a 24/7 digital agent for technicians - providing instant, multilingual support based on real documentation, historical tickets, and operational data. Unlike generic AI tools, Ilean is purpose-built for industrial environments, ensuring trusted outputs, rapid deployment, and measurable ROI within months.

Key benefits for Symetri customers include:

• Reduced downtime and faster repairs through instant access to troubleshooting guidance

• Accelerated onboarding with up to 3x faster training for new technicians

• Lower support workload, reducing assistance requests by up to 30%

• Improved knowledge retention, centralizing and preserving critical expertise

• Enhanced productivity, with automated reporting and streamlined workflows

• Stronger competitiveness, leveraging AI to modernize service operations

“Through this partnership, Symetri will integrate the InUse troubleshooting agent into its portfolio, bringing cutting-edge AI solutions directly to our manufacturing customers. This strengthens Symetri’s ability to deliver value-driven solutions that bridge the gap between digital transformation and real-world industrial impact,” explains Mikko Viertola, CTO of Symetri.

“We are excited to partner with Symetri to bring our troubleshooting agent iLean to a broader industrial audience,” says Laurent Couillard, CEO of InUse. “Our mission has always been to turn industrial knowledge into action. With Symetri’s strong presence and deep customer relationships, we can accelerate the adoption of AI-agentic solutions that truly make a difference.”

About InUse

Founded in 2015, InUse offers an AIoT solution for the creation of proactive after-sales services, dedicated to the players in the smart industry and smart building sectors. Today, more than 42,000 machines declared in InUse help clients improve operational efficiency by facilitating the exploitation and transformation of production data, by informing, alerting, and guiding operators, technicians, and managers toward the best actions to take.
InUse is partly owned by Addnode Group AB.