Sixty Eight People will be hosting a panel at Exp101, talking all things people. "Can guest experience be trained, or do we have to recruit for it"?
Meet the panel
Director of People & Culture for Mission Mars
Charlotte is a true heavy weight in the north west's hospitality scene. Moving from Operations to head up all things people at Mission Mars Group (ranked 5th in Britains Fastest Growing companies) she looks after 10 world class bars and restaurants - with the infamous Alberts Schloss being the jewel in the crown. Guest Experience is always top of the agenda at Mission Mars and Charlotte has some amazing insights into how they have directly impacted and measured guest experience through improving team member engagement.
Commercial Director for Junkyard Golf
Sam Jones is the Commercial Director for Junkyard Golf Club with responsibility for Marketing, PR, Brand, Purchasing and Customer Experience. Previously Sam was with Revolution Bars Group for 17 years in various roles across Operations and Marketing.
“Team engagement and retention are the key drivers of Customer experience and therefore profitability. If you can get the best people in the right jobs, sharing a common vision, then everything else follows. Making people passionate about hospitality and the customer experience, whatever their role in an organisation, is what I love most about this industry”
Head of Talent for New World Trading
With an unprecedented number of awards for both People and Concept (including consecutive years as a Top 10 Employer) , New World Trading really is at the top of its game. With offices based in the north west, Sam is responsible for attracting world class talent to operate their 25 existing sites and to keep up with their ambitious growth plans. Culture fit is key and Sam talks passionately about how the company has addressed the challenges of recruitment in a guest obsessed business.
Regional Operations Manager Lounges PLC
Rick has been a passionate hospitality operator for 20 years. As Regional Operations Manager for Loungers Plc, the UK’s fastest growing hospitality brand, Rick leads 32 sites across the North-West, West-Midlands and North Wales. Lounges growth plan may offer more north west job than any other operator and Rick is excited to attend Experience 101 to talk about his favourite topic; people.