Virgin Trains becomes first train operator to trial onboard 5G Wi-Fi
Virgin Trains has taken a step closer towards offering rail customers across the UK unrivalled onboard broadband speeds by trialling 5G connectivity on the West Coast Mainline.
Virgin Trains waves goodbye to the West Coast Mainline with all-star music video
Virgin Trains has launched a tongue-in-cheek music video featuring founder Sir Richard Branson, celebrities from across two decades and a host of staff to wave goodbye to the West Coast Mainline, and celebrate its achievements as the UK’s longest running rail franchise.
New record set by Virgin Trains as passengers opt for rail over air
The number of people opting to travel on Virgin Trains’ Anglo-Scottish services instead of flying has reached record levels, contributing to a drop in carbon emissions. In the 12 months to July 2019, 29% of passengers chose to travel with Virgin Trains as opposed to flying between Glasgow and London, the UK’s second-busiest domestic air route.
Virgin Trains uniforms put to good use for the homeless
Virgin Trains are to donate blankets, scarves and dog coats which have been made from old staff uniforms to the homeless. Garments which were originally coats, shell jackets, shirts, trousers and suits worn by Virgin Trains’ frontline have been given a new lease of life and will be distributed to those living on the streets in time for the winter months.
Virgin Trains gives the thumbs up to Stephen’s Story
Virgin Trains auctions off a number Pendolino train nameplates with all proceeds going to Teenage Cancer Trust in honour of Stephen Sutton. A nameplate bearing Stephen's name is presented to his mother Jane.
Virgin Trains Statement
Virgin Trains commit to working closely with First Trenitalia to ensure a smooth transition to the new West Coast Partnership in December.
Virgin Trains offers 100% digital tickets
Virgin Trains has become the first train operator to offer 100 percent of its ticket types digitally.
Virgin Trains and Cherry Healey launch ‘Train Jotting’ to help children reimagine train travel
New initiative aims to set young people’s imaginations alight by encouraging them to design the train journey of their dreams
Innovations introduced to help Virgin Trains customers during disruption
Two major tech innovations developed by Virgin Trains to improve customer service at times of major disruption – ‘Back on Track’ and ‘Track ‘n Travel’ – are set to change the industry.
Virgin Trains opens the door to the first ever Calm Corner
Virgin Trains opens The Calm Corner at Crewe station - a specially designed room providing customers, especially those with hidden disabilities, can escape from the busy station.
All aboard the Virgin Trains Chat Carriage
Virgin Trains introduces the new 'Chat Carriage' on a number of services to get customers to strike up a conversation with fellow travellers as part of the BBC's Crossing Divides On the Move Day.
Virgin Trains to launch UK’s most advanced and customer-focussed train service
Virgin Trains has applied to the rail regulator to run the UK’s most advanced, and customer-focussed, train service. The ‘open access’ application would see a new hourly service through most of the day between Liverpool and London from May 2021.
Charity open day raises in excess of £50k
'Crewe All Change', a charity open day' run in partnership by Virgin Trains, Locomotive Services Limited and The Railway Magazine, attracts over five thousand visitors, raising in excess of £50k for good causes.
Virgin price-guarantee app to cut £1bn from rail fares
Rail passengers will save around a billion pounds in fares thanks to a price-guarantee app being developed by Virgin Trains.
Virgin Trains fully equipped with free Wi-Fi and entertainment
Virgin Trains customers will now be able to enjoy free Wi-Fi and greater access to its entertainment hub BEAM on board thanks to an upgrade to its Pendolino fleet.
Customers on Virgin Trains can now bid for last-minute First Class upgrades with Seatfrog app
Virgin Trains customers can now secure a last-minute upgrade thanks to a collaboration with Seatfrog, an app which lets users take part in an auction for seats in First Class.
Radical proposals unveiled by Virgin Trains to reform rail by importing airline model
Train overcrowding and complex ticketing could be abolished, customer experience improved, and fares cut under radical ideas from Virgin Trains to overhaul the UK’s rail industry. As part of a root-and-branch reform, Virgin has called for long-distance rail services to be operated along similar principles to airline routes, with passengers reaping the rewards of greater competition.
Statement from Virgin Trains
Virgin Trains express disappointment at the Department for Transport's decision to disqualify their bid for the West Coast Partnership
Virgin Trains flies the flag for Coventry
Virgin Trains has named one of its Pendolinos 'Lady Godiva' to mark Coventry’s UK City of Culture in 2021. The train also carries the new city flag and will be seen my millions up and down the west coast route. The naming follows on from competition run by BBC Coventry & Warwickshire.
Virgin Trains on course for 50m passengers ahead of HS2 after breaking new records
Virgin Trains has broken new passenger records after nearly doubling rail industry growth levels. Nearly 40 million journeys were made over the last year (2018/19) on the route connecting London to major cities such as Manchester, Birmingham, Preston and Glasgow, a 3.1% increase on the previous year and up by nearly 10m compared with six years previously.