Virgin Trains becomes first train operator to trial onboard 5G Wi-Fi
Virgin Trains has taken a step closer towards offering rail customers across the UK unrivalled onboard broadband speeds by trialling 5G connectivity on the West Coast Mainline.
Virgin Trains helps 30 people out of homelessness and into work through coffee partnership
A partnership between Virgin Trains and a social enterprise has helped 30 people who have experienced homelessness into work as baristas.
Virgin Trains waves goodbye to the West Coast Mainline with all-star music video
Virgin Trains has launched a tongue-in-cheek music video featuring founder Sir Richard Branson, celebrities from across two decades and a host of staff to wave goodbye to the West Coast Mainline, and celebrate its achievements as the UK’s longest running rail franchise.
New record set by Virgin Trains as passengers opt for rail over air
The number of people opting to travel on Virgin Trains’ Anglo-Scottish services instead of flying has reached record levels, contributing to a drop in carbon emissions. In the 12 months to July 2019, 29% of passengers chose to travel with Virgin Trains as opposed to flying between Glasgow and London, the UK’s second-busiest domestic air route.
Virgin Trains to roll out more body worn cameras
Virgin Trains are rolling out more body worn cameras for station staff and on-board teams to use after successfully introducing the scheme last year. After becoming the first UK train operator to provide the cameras to cover all its frontline teams, the train operator is equipping a further 250 of its people with cameras bringing the total to over 500.
Virgin Trains uniforms put to good use for the homeless
Virgin Trains are to donate blankets, scarves and dog coats which have been made from old staff uniforms to the homeless. Garments which were originally coats, shell jackets, shirts, trousers and suits worn by Virgin Trains’ frontline have been given a new lease of life and will be distributed to those living on the streets in time for the winter months.
Virgin Trains gives the thumbs up to Stephen’s Story
Virgin Trains auctions off a number Pendolino train nameplates with all proceeds going to Teenage Cancer Trust in honour of Stephen Sutton. A nameplate bearing Stephen's name is presented to his mother Jane.
Virgin Trains Statement
Virgin Trains commit to working closely with First Trenitalia to ensure a smooth transition to the new West Coast Partnership in December.
Virgin Trains gets behind The Big LEGO® Brick Hospital
Virgin Trains' Runcorn Station played host to The Big LEGO® Brick Hospital, inviting customers to buy a brick for £1 as part of The Clatterbridge Cancer Charity’s campaign is aim to raise £500,000 towards a new cancer hospital for the North West region.
Raffle at Stockport Station to raise funds for homeless dogs’ charity
A stay at an exclusive resort in Switzerland, signed football shirts and a pair of First-Class tickets on Virgin Trains, are just some of the prizes to be won in a raffle being held at Stockport station in aid of a charity for homeless dogs.
Virgin Trains offers 100% digital tickets
Virgin Trains has become the first train operator to offer 100 percent of its ticket types digitally.
Virgin Trains and Cherry Healey launch ‘Train Jotting’ to help children reimagine train travel
New initiative aims to set young people’s imaginations alight by encouraging them to design the train journey of their dreams
Virgin Trains works with local charity to help remove barriers
Virgin Trains joins forces with Wishing Well on a trip designed to help remove barriers to travelling by train for vulnerable young adults.
Virgin Trains to showcase Red Carpet and Group Travel at business exhibition
On-train meetings and conferences complete with a concierge or host, bespoke menus and special activities will be just some of the services Virgin Trains will be showcasing at The Meetings Show.
Innovations introduced to help Virgin Trains customers during disruption
Two major tech innovations developed by Virgin Trains to improve customer service at times of major disruption – ‘Back on Track’ and ‘Track ‘n Travel’ – are set to change the industry.
ANPR at Oxenholme station is wheeled out by Virgin Trains
Virgin Trains has introduced Automatic Number Plate Recognition (ANPR) at Oxenholme station, making it the first station managed by Virgin on the West Coast Main Line to adopt the technology.
Virgin Trains opens the door to the first ever Calm Corner
Virgin Trains opens The Calm Corner at Crewe station - a specially designed room providing customers, especially those with hidden disabilities, can escape from the busy station.
All aboard the Virgin Trains Chat Carriage
Virgin Trains introduces the new 'Chat Carriage' on a number of services to get customers to strike up a conversation with fellow travellers as part of the BBC's Crossing Divides On the Move Day.
Virgin Trains to launch UK’s most advanced and customer-focussed train service
Virgin Trains has applied to the rail regulator to run the UK’s most advanced, and customer-focussed, train service. The ‘open access’ application would see a new hourly service through most of the day between Liverpool and London from May 2021.