Tranter takes another step on its global digital journey by launching a new service app to help customers boost uptime and maximize heat transfer

India, Pune. 31 August 2021. Whatever brands of plate heat exchangers are installed in your facility or vessel, Tranter Service teams are able to help you boost uptime and ensure continuous maximum heat transfer. Combining almost 90 years of experience in servicing plate heat exchangers with modern digital technology, Tranter is now, starting with the Indian market, launching a new app that helps customers work proactively with their heat exchanger maintenance and schedule service quickly.

COVID-19 has pushed a global digital transformation faster than expected and the heat exchanger industry is no exception. Tranter is and has been on a digital journey for a long time, however the work with digitally enabled customer service has shifted gears due to the necessary global adjustments to more digital customer interactions caused by the global pandemic. In a bigger picture the focus on providing digital services also goes hand-in-hand with two important core values of Tranter, namely ‘Continuous Improvement’ and ‘Results Driven’.

With new solutions such as digitized customer services in Beijing, China, and a continuous development of digital products in our Research & Development Centers, Tranter is proud to present its new Service app “TranterCare” that helps customers work proactively with their heat exchanger maintenance and schedule service quickly. “TranterCare”is a dynamic tool for maintenance personnel from any industry that ensures maximum uptime and on the move support. The Indian market will be the starting point for “TranterCare”, however the technology has the ability to be scaled for global use in the future.

“TranterCare is conceptualized considering customer needs of current times. This app can revolutionize the way after-sales activities are handled between end users and service providers. With minimal communication and time, a maintenance person can get in touch with a service engineer and provide various desired inputs online and in real time. This would ensure less physical contact and quick resolution to problems in the field, with minimum in-person time attendance. Going forward we wish to support customers with predictive maintenance that help them achieve maximum uptime by the use of these so-called “ATM” PHE units.” Kamal Ladhani, General Manager, Tranter India Pvt. Ltd.