Microsoft Denmark acknowledges EG's proactive ERP troubleshooter

The ERP system is the administrative core of many businesses. An ideal set-up without bottlenecks and performance issues is therefore critical to daily operations. EG Business Care nips problems in the bud, and Microsoft Denmark acknowledges EG's efforts with the Innovation Partner of the Year award.

One of the most valuable qualities of a top manager is the ability to navigate safely toward the future based on the present. Unforeseen surprises are punished. Foresight is rewarded.

When it comes to the capacity and operation of the IT system, there are many hidden problems that will only be discovered when they have an adverse impact on the organisation. Inadequate performance causes problems and leads to bottlenecks in the system. Trends in consumption are overlooked, patches are missing, and the code meets yesterday's requirements, but the current development is not taken into account.

As is the case in the rest of the business, much knowledge can be gained by not just looking at how data flows have evolved historically, but also what is going on right now. This approach is the reason why Microsoft Denmark has rewarded EG for its innovative Business Care solution.

Proactive troubleshooting

EG Business Care is a collection of services that monitor, collect and analyse activities in the company's Dynamics system. EG Business Care thus proactively ensures that availability and capacity issues are identified and avoided.

"EG Business Care is a tool that shows businesses exactly where the problems are. It gives an overview of which parts of the IT infrastructure are causing trouble and where to take action to fix the issues. At the same time, the historical overview of developments and trends in the use of IT enables users to address the root of the problem and avoid temporary workarounds," says Jesper T. Harrishøj, VP, Sales, EG Managed Services.

Added value of ERP investments

The award was presented to EG in Denmark, but EG Business Care is available throughout Scandinavia, and all EG customers can benefit from it. In presenting the award to EG, Microsoft emphasised the improved utilisation of the customers' existing IT architecture.

"EG is the Danish partner of the year in the category Innovation – Product/Service/Technology 2015 due to this year's development of a managed cloud service on the Azure platform for Dynamics AX and NAV customers. This cloud solution concept utilises the breadth and strength of the Microsoft platform and ensures that EG's customers get a far greater return on their investment in Microsoft Dynamics solutions," says Maja Løve, Partner Sales Manager – Dynamics, Microsoft Denmark

The Innovation Partner of the Year award is presented in the same year that EG was selected to join Microsoft Inner Circle at Scandinavian level. Thus, EG once again cements its status as Scandinavia's strongest Microsoft Dynamics partner.