DAS Expert, developed in collaboration with dealerships for the workshops of the future, to be officially unveiled at Automässan 2020

Press release

DAS Expert, developed in collaboration with dealerships for the workshops of the future, to be officially unveiled at Automässan 2020

15 Jan 2020 Oulu, Finland

DAS Expert, a 360° solution that has been developed by automotive industry experts in close collaboration with dealerships to better meet the many needs of the workshops of the future, will be officially unveiled at Automässan 2020, taking place in Gothenburg, Sweden from January 15^th to January 18^th.

Comprising a fully customisable customer interface, a DMS-integrated workshop interface and smart, secure, 24/7 available key drop-off/pick-up automats, the game-changing system completely digitises the car service customer journey while enabling targeted aftersales.

“The automotive industry as a whole is undergoing changes that are as fundamental as when cars replaced horses 100 years ago, and as a result, workshops are under tremendous pressure to trim costs while offering better and better services”, says Tero Kaskenviita, DAS Expert’s Nordic Sales Manager with decades of experience from various roles in the automotive industry. “Offering customers online services, real-time chat support and extended service hours to help manage queues that often form when cars are being dropped off or picked up from service is one important part of the puzzle that also improves the mechanics’ and the customer service team’s operational efficiency, but what’s key in helping the workshops perform better is uniquely customised aftersales and targeted marketing to customers who will visit the workshop in a very predictable time-frame”, he adds.

“Today’s modern customers are used to online services, increasingly expecting extended service hours, flexible payment options and real-time support, which when solved correctly, is exactly what enables higher efficiency on the workshop’s side”, says Erasmus van Niekerk, DAS Expert’s Business Development Manager with a background in product and service development. “Technology shouldn’t be seen merely as a means to replace human interaction and automate processes, but as a way to operate more efficiently, leaving more service capacity for those customers who still prefer personal service”, he adds.

The DAS Expert team warmly welcomes Automässan visitors and exhibitors interested in increased workshop operational efficiency, improved customer satisfaction and targeted aftersales to visit their stand G03:22 located on the 2^nd floor to learn more and to discuss business opportunities, and all other interested parties to get in touch independently of the trade show organised every other year.

For more information, please contact:

Tero Kaskenviita, Nordic Sales Manager | +358 40 8444558 | tero.kaskenviita@das-expert.com

Erasmus van Niekerk, Business Development Manager | +358 40 8352635 | erasmus.van.niekerk@das-expert.com