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LeadDesk LeadApps: Europe’s first cloud contact center app store

Press Release   •   Sep 08, 2014 09:55 GMT

Launch of LeadDesk LeadApps marketplace gives Europe’s leading contact centers one-click access to new sales acceleration tools.

LeadDesk is the true cloud SaaS platform used by Europe’s leading contact centers. Add-on apps, including apps from partners and third party developers, are now available from within LeadDesk – for immediate deployment.

The new LeadDesk LeadApps marketplace gives more power to Europe’s most successful contact centers. LeadDesk administrators can quickly and easily augment their core software with features that optimize their workflow, meet their local market and campaign needs, and help their agents close phone sales.

Olli Nokso-Koivisto, LeadDesk CEO, says: “We are all about helping our customers close more, while making their lives easier. We are making it easier for them to evaluate and adopt the tools that best fit their sales workflow. This also helps our sales experts work with customers to deploy the solutions that will transform their sales.”

The LeadDesk LeadApps marketplace includes a host of agent productivity, telephony and reporting tools. There are also vital compliance tools. LeadDesk operates in European markets with diverse and changing regulatory conditions. Compliance apps, such as 2-Way SMS order confirmation, meet the transaction regulation needs of LeadDesk’s Norwegian customers, while maximizing their conversion rates – deals are no longer lost because orders can now be confirmed via SMS during the actual call.

Back-end solutions and data integration tools are heavily featured. “We have developed seamless integrations with all the leading CRM solutions. This is a key pillar of our growth strategy as we bring more multi-national and enterprise-class customers into the LeadDesk family,” Nokso-Koivisto adds.

“Our third party and partner developer network is growing. The LeadDesk LeadApps marketplace fulfils part of our vision for the LeadDesk ecosystem. We have some very exciting LeadApps from partner companies coming to the store. We are redefining what businesses can expect from direct sales acceleration software. Our promise is to continue to raise the bar when it comes to call intelligence, contact intelligence and smarter selling.”

LeadDesk contact for further information:

Olli Nokso-Koivisto, CEO, LeadDesk (olli.nokso-koivisto (a)

General inquries: +358 9 42891826

About LeadDesk

LeadDesk is the rapid growth Finnish company that makes Europe’s #1 contact center software. The service is used by 5,000 agents in 10 countries to make over 2 million calls per week. LeadDesk customers cover diverse industry verticals, including finance, media, healthcare, publishing and energy. LeadDesk Software for agents and admins is augmented by the integrated LeadApps ecosystem, low cost operator services, low cost contacts lists services, developer API, CRM system integration, and advanced multi-site monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX.

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