Build an efficient support system with JIRA Service desk

What type of support solution do you currently use and are you satisfied with it? Does it provide users with access to a self-service knowledge base to reduce the number of support requests? What are the greatest challenges for your support teams?

On 29 November you can join us for a breakfast seminar at Seavus Stockholm office where we will show you how JIRA Service desk can make your support system more efficient.

Jira Service Desk (built on the Jira platform) is a helpdesk request tracker that lets your team receive, track, manage and resolve requests from your customers. It comes with a self-service web portal where customers fill out forms to ask for help and organizes and prioritizes the requests.

Our speaker Chedomir Dimitrovski, Support Manager, Seavus Managed Services will in this presentation show you how JIRA Service desk can make your support system more efficient.

We will talk about

 Get started in minutes, not months

Implementing legacy systems, can take anywhere from 6-12 months. One of the main reasons companies choose Jira Service Desk is so they can start adding value faster, while maintaining a powerful workflow engine. If they already have a Jira project set up, spinning up a service desk is even easier.

Deflect customer interactions to self-service

The ability to ‘shift-left’ and deliver quality self-service is a top priority for many IT organizations today. With Jira Service Desk, you can let your customers submit requests via an easy-to-use portal or create an integrated knowledge base with Confluence.

Streamline IT service support with automation

JIRA Service Desk offers an intelligent engine under the hood that automates common tasks and knows the next step, so you don't have to. Automation is the number one key initiative for many IT teams that are facing just a backlog or slowdown in their support process.

Powerful reporting

JIRA Service Desk provides powerful real-time reporting, so you can see your team's performance metrics, and better understand trends in your workload. You can also create your own custom reports to query any combination of performance data.

This is an opportunity you can´t miss.

Register now!

When: Thursday 29 November from 07:30. Seminar begins at 08:00 am and ends at 09:00 am.
Coffee and sandwich will be served from 07:30.

Where: Seavus office, Blekholmstorget 30, House F floor 10.

The presentation will be on English.

Welcome to register before 27 November.

About the speaker

Chedomir Dimitrovski, Support Manager, Seavus Managed Services. Chedomir is an IT enthusiast with more than 9 years of Customer support and Service Desk experience. During his career, he has been focused on providing only the very best customer service and optimization of the Service Desk and support process that will allow that. Besides this, he has also been involved as consultant in Agile workflow and process configurations for several companies.