Skip to main content

BT named a leader in Gartner’s 2016 Magic Quadrant for Unified Communications as a Service, Worldwide

Press release   •   Sep 02, 2016 09:00 BST

Evaluation based on completeness of vision and ability to execute

BT today announced that it has been named by Gartner Inc. as a Leader in the August 2016 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide. BT has improved its position on last year, moving from the Challenger to the Leaders Quadrant, where it has been positioned the highest for its ability to execute.

For this report, Gartner evaluated 16 companies against seven criteria related to their ability to execute, and across eight criteria for their completeness of vision.

According to the report, “Vendors in the Leaders Quadrant have been delivering complete UCaaS solutions for multiple years, have clients with more than 5,000 employees supported and have more than 400,000 total employees supported. These vendors have their accounts implementing a comprehensive and integrated UCaaS solution set that addresses the full range of market needs, along with the proven ability to service large accounts. The vendors have defined migration and evolution plans for their products in core UCaaS areas and are using solution sets to acquire new clients, expand their geographical footprints, and innovate to new functional areas.”

Luis Alvarez, CEO, Global Services, BT, said: “We are delighted to be named a worldwide Leader for Unified Communications as a Service. We believe this demonstrates the significant and rapid progress made by the BT One team globally in the last few quarters. We see this as validating our strategy of offering a deep base of networks, Session Initiation Protocol (SIP) trunking, Public Switched Telephone Network (PSTN) connectivity, Dolby high-definition voice, security, hosting and managed services to complement our UCaaS portfolio. We believe BT’s position in this latest report recognises our continued investment in our portfolio and feel this is further validation of our BT One Cloud offering and of our Cloud of Clouds portfolio strategy.”

For full report, please click here.


About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About BT

BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services.BT consists of six customer-facing lines of business: Consumer, EE, Business and Public Sector, Global Services, Wholesale and Ventures, and Openreach.

For the year ended 31 March 2016, BT Group’s reported revenue was £19,042m with reported profit before taxation of £3,029m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit