Year-high sales and traffic as UK retailers experience
busiest shopping days of the year
New data from BT Expedite, BT’s retail specialists, shows that UK retailers recorded their busiest shopping days of the year during Black Friday and Cyber Monday, as well as an increase in order numbers and traffic compared to last year’s event.
The data shows there was a marginal increase in orders on Black Friday over last year and a rise in revenue of 8 per cent. Cyber Monday was 5.5 per cent up on last year’s order volume and 21 per cent more revenue was taken.
The peak traffic levels were at 8pm on Black Friday Eve and peak order flow was at 10pm on Black Friday. The average order value was up by 10 per cent across the entire weekend.
Another trend evident in this year’s event was that many retailers shifted their Cyber Weekend activity to start earlier and last longer, essentially to avoid the frenzy of last year’s event which led to logistics issues and many websites crashing under the weight of activity. The figures support this as the Black Friday Eve order volume was 16.5 per cent higher than last year and 19 per cent higher in terms of revenue.
Mike King, chief technology officer at BT Expedite, said: “The success of this year’s Black Friday event shows the undeniable appeal of a bargain for shoppers, despite the absence of some major retailers from this sales peak. The Cyber Weekend, starting with Black Friday, has cemented its position as a key feature in the UK retail calendar and as an opportunity to secure good deals ahead of Christmas.”
The data also reveals strong growth in transactions on mobile devices. The average split of transactions by device was mobile: 15 per cent (from 10 per cent in 2014), tablet: 32 per cent (from 31 per cent) and desktop: 53 per cent (from 60 per cent).
King continued: “We’re encouraged to see that retailers were very particular about making the end to end sale process of this year’s event a success. They listened to us about promotional activity and were receptive to the changes needed to support the event.”
Enquiries about this news release should be made to the BT Group Newsroom on its 24-hour number: 020 7356 5369. From outside the UK dial + 44 20 7356 5369.
Notes to editors
About BT Expedite
BT Expedite is the retail specialist division within BT. Its mission is to make it easy for retailers to serve their customers.BT Expedite’s solutions enable customer engagement and operational efficiency to enable retailers to thrive in today’s competitive UK environment and grow operations internationally.BT Expedite’s services span every area of multi-channel retailing: e-commerce, store, planning, sourcing, merchandising, CRM; and these are underpinned by BT’s world-class hosting and network infrastructure.It offers fully managed solutions so retailers can focus on what they do best.
BT Expedite currently works with some of the UK’s top retailers, including: WH Smith, Primark, Supergroup, Pets at Home and Mothercare.
For more information, visit www.btexpedite.com
BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed/mobile products and services. BT consists principally of five customer-facing lines of business: BT Global Services, BT Business, BT Consumer, BT Wholesale and Openreach.
For the year ended 31 March 2015, BT Group’s reported revenue was £17,979m with reported profit before taxation of £2,645m.
British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.
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