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BT recruitment plans in Doncaster move up a gear

News   •   May 05, 2016 11:55 BST

BT is holding two open days at its state-of-the-art contact centre on Wilmington Drivein Doncaster, as part of plans to recruit around 90 new staff and boost customer service.

The new recruits will work in mainly sales and customer service roles with recruiters keen to attract applicants from across Doncaster and the wider region.

Tom Keeney, BT’s regional director for Yorkshire and the Humber, said: “Our contact centre in Doncaster is a vibrant place to work with a great atmosphere. This is the perfect opportunity for someone looking for a secure, well-paid and flexible job with long term career prospects and excellent training in one of the UK’s top companies.”

The two open days will be held at the Doncaster site1 on Thursday May 12, 6.30-8.00pm and on Saturday May 14 between 10.30 and 12.00 noon. Anyone looking for career change or a fresh start can register to attend at BT.Recruitment@manpower.co.uk.

Successful applicants will be answering calls and talking to customers from across the UK, providing them with information on the products and packages which best suit their needs. In return they will receive a starting salary of more than £17,900 plus bonus, flexible shifts, 22 days paid holidays plus eight bank holidays, pension and sharesave schemes plus free BT Broadband and discounts on mobile products.

Full details of the new roles and how to apply can be found at http://www.manpower.co.uk/job/72765/customer-retention-advisor-doncaster-17-9k-19-9k-and-6k-ote/. The interview process will include online tests, assessment centres and interviews so the best possible candidates can be matched to the roles.

BT’s Consumer division recently filled an extra 1,000 roles in its UK contact centres to enable it to service more of its residential customers in the UK and is in the process of recruiting a further 1,000 before April 2017.

BT Consumer has committed to improve customer service and is spending an extra £80m over two years to boost performance, in addition to the hundreds of millions of pounds it spends each year on service.

Every advisor will each receive an extra 100 hours of training. The company is also investing in new simpler systems for its advisors, improving service on bt.com and has launched the BT App that allows customers to do things like check their bill or track the progress of their engineer if they have booked a home appointment.