BT is to recruit around 40 more people in Exeter as part of plans to employ 1,000 new contact centre staff in the UK.
The new recruits will work at Exbridge House, Commercial Road, in mainly sales and customer service roles with recruiters looking for applicants from across Exeter and the surrounding area. BT already employs nearly 500 people at Exbridge House.
Libby Barr, managing director of customer care at BT Consumer, said: “This latest recruitment is part of our commitment to provide the best possible service for our customers. It is a great opportunity for people to develop a career with one of the UK’s leading companies at a particularly exciting time.
“Major investments such as BT’s acquisition of EE, which brings together the UK’s leading fixed line and mobile phone operators, and the growing strength of BT Sport have been making headlines across the UK and offer wide-ranging benefits for our customers.
“By the end of this year, BT Consumer will answer more than 80 per cent of its customers’ calls in the UK and this means we need more people in our UK contact centres.
“BT is already a major employer in Exeterand it’s great news that we can build on this and increase BT’s presence in the city.”
Jon Reynolds, BT’s regional director for the South West, said: “BT has a long history of being one of the largest private sector employers and investors in Exeter and in the South West as a whole. It is great news that we are now able to carry out this latest recruitment to further strengthen our presence here. Across the region, we are investing hundreds of millions of pounds in major initiatives, such as the roll-out of high-speed fibre broadband, which is transforming the online opportunities for local households and businesses.”
Successful applicants will be answering calls and helping customers from across the UK, providing them with technical and billing advice and top class customer service.
Details of the new roles and how to apply can be found at http://btcareers.manpower.co.uk/ The interview process will include online tests, assessment centres and interviews so the best possible candidates can be matched to the roles.
BT’s Consumer division has already filled an extra 1,000 roles in its UK contact centres to enable it to service more of its residential customers in the UK and is in the process of recruiting a further 1,000 before April 2017.
BT Consumer has committed to improve customer service and is spending an extra £80m over two years to boost performance, in addition to the hundreds of millions of pounds it spends each year on service.
Every advisor will each receive an extra 100 hours of training. The company is also investing in new simpler systems for its advisors, improving service on bt.com and has launched the BT App that allows customers to do things like check their bill or track the progress of their engineer if they have booked a home appointment.
BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services. Following the acquisition of EE on 29 January 2016, BT consists principally of six customer-facing lines of business: BT Global Services, BT Business, BT Consumer, EE, BT Wholesale and Openreach.
For the year ended 31 March 2015, BT Group’s reported revenue was £17,979m with reported profit before taxation of £2,645m.
British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.
For more information, visit www.btplc.com.