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BT plans recruitment drive in Liverpool

Press Release   •   Feb 15, 2016 16:55 GMT

BT is to recruit around 36 more people at its building in Old Hall Street, Liverpool, as part of plans to employ 1,000 new contact centre staff in the UK.

The new recruits will work at Lancaster House - where more than 1,100 people are already employed - in mainly sales and customer service roles with recruiters looking for applicants from across Merseyside.

Libby Barr, managing director of customer care at BT Consumer, said: “This latest recruitment is part of our commitment to provide the best possible service for our customers. It is a great opportunity for people to develop a career with one of the UK’s leading companies at a particularly exciting time.

“Major investments such as BT’s acquisition of EE, which brings together the UK’s leading fixed line and mobile phone operators, and the growing strength of BT Sport have been making headlines across the UK and offer wide-ranging benefits for our customers.

“By the end of this year, BT Consumer will answer more than 80 per cent of its customers’ calls in the UK and this means we need more people in our UK contact centres.

“BT is already a major employer in Merseyside and it’s great news that we can build on this and increase BT’s presence in the area.”

Successful applicants will be answering calls and helping customers from across the UK, providing them with top class customer service.

Mike Blackburn, BT’s regional director in the North West, said:  “BT continues to be a major employer in Liverpool City Region and has grown its investment in major programmes, such as the rollout of high speed fibre broadband.  The jobs in Lancaster House announced today are a further confirmation of our commitment to the region.  These staff will provide top class service and reinforce our drive to give our customers the best help and information available.”

Details of the new roles and how to apply can be found at http://btcareers.manpower.co.uk/ .The interview process will include online tests, assessment centres and interviews so the best possible candidates can be matched to the roles.

BT’s Consumer division has already filled an extra 1,000 roles in its UK contact centres to enable it to service more of its residential customers in the UK and is in the process of recruiting a further 1,000 before April 2017.

BT Consumer has committed to improve customer service and is spending an extra £80m over two years to boost performance, in addition to the hundreds of millions of pounds it spends each year on service.

Every advisor will each receive an extra 100 hours of training. The company is also investing in new simpler systems for its advisors, improving service on bt.com and has launched the BT App that allows customers to do things like check their bill or track the progress of their engineer if they have booked a home appointment.