BT is to recruit around 50 more people at its state-of-the-art building on Harton Quay in South Shields, as part of plans to employ 1,000 new contact centre staff in the UK.
The new recruits will work in mainly sales and customer service roles with recruiters looking for applicants from across South Tyneside and the wider region.
Libby Barr, managing director of customer care at BT Consumer, said: “This latest recruitment is part of our commitment to provide the best possible service for our customers. It is a great opportunity for people to develop a career with one of the UK’s leading companies at a particularly exciting time.
“Major investments such as BT’s acquisition of EE, which brings together the UK’s leading fixed line and mobile phone operators, and the growing strength of BT Sport have been making headlines across the UK and offer wide-ranging benefits for our customers.
“By the end of this year, BT Consumer will answer more than 80 per cent of its customers’ calls in the UK and this means we need more people in our UK contact centres.
“BT is already a major employer in South Tyneside and it’s great news that we can build on this and increase BT’s presence in the borough.”
Successful applicants will be answering calls and talking to customers from across the UK, providing them with information on the products and packages which best suit their needs.
Details of the new roles and how to apply can be found at http://btcareers.manpower.co.uk/ .The interview process will include online tests, assessment centres and interviews so the best possible candidates can be matched to the roles.
BT’s Consumer division has already filled an extra 1,000 roles in its UK contact centres to enable it to service more of its residential customers in the UK and is in the process of recruiting a further 1,000 before April 2017.
This latest recruitment will expand BT’s involvement in the regeneration of South Tyneside which is centered on the BT South Tyneside strategic partnership between BT and South Tyneside Council.
Councillor John Anglin, lead member for regeneration and economy at South Tyneside Council, said: "This is fantastic news for South Tyneside.
“It is wonderful to see such a large and successful employer choosing to expand its operations in South Shields.
"I’m certain local people will be quick to take advantage of this news which offers them an opportunity to find employment or develop their career in sales and customer service roles at a large and renowned organisation."
Farooq Hakim, BT’s regional director for the North East, said: “BT has a long history of being one of the largest private sector employers and investors in South Tyneside and in the North East as a whole. It is great news that we are now able to carry out this latest recruitment to further strengthen our presence here. Across the region, we are investing hundreds of millions of pounds in major initiatives, such as the roll-out of high-speed fibre broadband, which is transforming the online opportunities for local households and businesses.”
BT Consumer has committed to improve customer service and is spending an extra £80m over two years to boost performance, in addition to the hundreds of millions of pounds it spends each year on service.
Every advisor will each receive an extra 100 hours of training. The company is also investing in new simpler systems for its advisors, improving service on bt.com and has launched the BT App that allows customers to do things like check their bill or track the progress of their engineer if they have booked a home appointment.