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BT recruitment plans in Glasgow move up a gear

Press Release   •   May 13, 2016 13:20 BST

BT is looking for new recruits in Glasgow

BT is holding two open days at its Glasgow contact centre next week, as part of plans to recruit around 50 new staff and boost customer service.

The new recruits will work in mainly sales and customer service roles, with recruiters keen to attract applicants from across the city and the wider region.

Brendan Dick, BT Scotland director, said: “Our contact centre in Glasgow’s Dial House is a vibrant place to work with a great atmosphere. This is the perfect opportunity for someone looking for a secure, well-paid and flexible job with long term career prospects and excellent training in one of the UK’s top companies.”

The two open days will be held at the Glasgow centre in Dial House, Bothwell Street,on Thursday May 19, from 6-8pm and on Saturday May 21 from 12-2pm.

Anyone looking for career change or a fresh start can register to attend by emailing BT.Recruitment@manpower.co.uk .

Successful applicants will be answering calls and talking to customers from across the UK, providing them with information on the products and packages which best suit their needs. In return they will receive a starting salary of more than £17,900 plus bonus, flexible shifts, 22 days paid holidays plus eight bank holidays, pension and sharesave schemes plus free BT Broadband and discounts on mobile products.

Full details of the new roles and how to apply can be found by going to http://www.manpower.co.uk and searching BT Glasgow.

The interview process will include online tests, assessment centres and interviews so the best possible candidates can be matched to the roles.

BT’s Consumer division recently filled an extra 1,000 roles in its UK contact centres to enable it to service more of its residential customers in the UK and is in the process of recruiting a further 1,000 before April 2017.

BT Consumer has committed to improve customer service and is spending an extra £80m over two years to boost performance, in addition to the hundreds of millions of pounds it spends each year on service.

Every advisor will each receive an extra 100 hours of training. The company is also investing in new, simpler systems for its advisors; improving service on bt.com; and has launched the BT App that allows customers to do things like check their bill or track the progress of their engineer if they have booked a home appointment.

About BT

BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services.With effect from 1 April 2016, the group has been reorganised and the customer-facing lines of business are now: Global Services, Business and Public Sector, Consumer, EE, Wholesale and Ventures, and Openreach.

For the year ended 31 March 2016, BT Group’s reported revenue was £19,042m with reported profit before taxation of £3,029m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit www.btplc.com