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Mobile boost for South West towns as EE expands its 4G coverage

Press Release   •   Jan 06, 2017 16:21 GMT

 People in four South West towns are now able to benefit from much-improved 4G mobile phone coverage following a major investment by EE, the UK’s largest mobile operator and part of the BT Group.

Ilfracombe, Sidmouth, Midsomer Norton and Verwood are among the latest locations in the UK to benefit from engineering work making it easier and quicker for people to get connected on their mobile phones. With 4G Calling and WiFi Calling, EE customers can also make phone calls in more places than ever before.

It is EE’s ambition to connect 95 per cent of the UK landmass to its superfast 4G network by 2020, including some of the most remote parts of the country.

Marc Allera, chief executive of EE, said:

“We’ve seen the difference 4G is making right across the UK, and we’re delighted to be bringing this great network experience to more locations in the South West so that people can enjoy everything from making crystal clear calls in more places over 4G, HD video calls with friends and family, or streaming music and live TV on the move.”

4G from EE is now available in more places than any 3G network, just four years after launch, making it the UK’s biggest and fastest network expansion. This recent work in Ilfracombe, Sidmouth, Midsomer Norton and Verwood complements BT’s drive to improve broadband connectivity across the South West, where more than 2,200,000 homes and businesses have access to fibre broadband thanks to BT’s commercial rollout and the company’s partnerships with the public sector.

Jon Reynolds, regional director for BT in the South West, said:

“The switch on of EE’s 4G network in any rural community is a hugely significant event and that’s definitely the case here in towns such as Ilfracombe, Sidmouth, Midsomer Norton and Verwood. There is a growing reliance on mobile devices to provide greater access to information and enable easier communication with customers, family and friends. Both local businesses and residents depend on them like never before and it’s great to see such investment taking place locally.”

To learn more about EE’s indoor and outdoor 2G, 3G and 4G service, customers can use EE’s online coverage checker.EE has also launched a Network Status Checkertool, which provides real-time and personal updates to customers about network performance.

Customers can also set tailored alerts for places important to them, such as their place of work, home or home of a loved one, and they will receive personalised alerts if there are network issues.

EE was recently named the number one overall mobile network in RootMetrics’ latest independent Mobile Performance Review, with a clean sweep across reliability, speed, data, calls and texts.

More than 1,000 new contact centre jobs in Plymouth, North Tyneside, Darlington and Merthyr Tydfil were created during 2016 as part of the company’s commitment to answer all EE customer service calls from the UK.

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About EE

EE, part of BT Group, is the largest and most advanced mobile communications company in the UK, delivering mobile and fixed communications services to consumers.

EE runs the UK's biggest and fastest mobile network, having pioneered the UK's first superfast 4G mobile service in October 2012, and was the first European operator to surpass 14 million 4G customers in Dec 2015. EE has more than 550 shops across the UK. EE's 4G coverage today reaches more than three quarters of the UK geography. EE plans to extend 4G to 95% geographic coverage by 2020.

EE has received extensive independent recognition, including being ranked the UK's best overall network by RootMetrics®; Best Network at the 2014 and 2015 Mobile News Awards; Best Network at the Mobile Choice Consumer Awards 2016; Best Consumer Network at the 2015 & 2016 Mobile Industry Awards; Best Network and Best Customer Support at the What Mobile Awards 2016; as well as Fastest Network at the 2014 and 2016 uSwitch Mobile Awards.

Find us:

Facebook at: facebook.com/ee

Twitter at: twitter.com/ee

YouTube at: youtube.com/ee

About BT

BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services.BT consists of six customer-facing lines of business: Consumer, EE, Business and Public Sector, Global Services, Wholesale and Ventures, and Openreach.

For the year ended 31 March 2016, BT Group’s reported revenue was £19,042m with reported profit before taxation of £3,029m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit www.btplc.com