GTR helps Brighton celebrate with Pride

Press Releases   •   Jul 31, 2018 13:38 BST

A dozen Southern trains have been rebranded with the colours of the rainbow as Govia Thameslink Railway (GTR) joins Brighton & Hove in celebrating Pride 2018 this weekend

Update on interim timetable for Thameslink and Great Northern

Press Releases   •   Jul 20, 2018 15:46 BST

Govia Thameslink Railway has today reported a positive start to the introduction of the new interim Thameslink and Great Northern timetable this week.

The new schedules have delivered a more stable, resilient and reliable service.

Some 200 extra trains are now running each weekday across the network compared to the period prior to the introduction of the May timetable.

Levels of punctuality and reliability are returning to levels achieved before the May timetable change.

GTR Chief Executive Patrick Verwer said: “My priority is to ensure passengers have the punctual service they are promised, and the new interim timetable is starting to achieve that.

“While the overall picture has improved, some infrastructure problems beyond our control have impacted services.”

Season ticket holders affected by disruption since the May timetable was introduced will be able to claim special industry compensation. This is in addition to the company’s Delay Repay compensation for delays of 15 minutes or more.

Passengers are encouraged to find out more by visiting www.thameslinkrailway.com or www.greatnorthernrail.com.

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Editor’s notes

  • The new interim timetable was introduced on Sunday 15 July; the first weekday service was on Monday 16 July.
  • Weekday Public Performance Measure (PPM) on Thameslink and Great Northern 86.8 per cent on 19 July; on Thameslink and Great Northern 90.4 per cent on 17 May.
  • GTR has introduced 200 extra trains across the network towards the target of 400 extra trains promised in the May timetable change

Govia Thameslink Railway

Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

  • Thameslink – services between Bedford and Brighton, Luton/St Albans and Sutton, Wimbledon and Sevenoaks
  • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
  • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
  • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria

www.southernrailway.com, www.thameslinkrailway.com, www.gatwickexpress.com, www.greatnorthernrail.com

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Brighton Main Line improvement works re-scheduled to reduce impact on passengers

Press Releases   •   Jul 13, 2018 16:00 BST

Network Rail announces changes to improvement work that affects Southern, Thameslink and Gatwick Express passengers

Govia Thameslink Railway announces details of compensation for Great Northern and Thameslink passengers

Press Releases   •   Jul 13, 2018 15:32 BST

GTR has today announced details of an additional industry compensation scheme for those season ticket holders on Great Northern and Thameslink most affected by issues relating to the introduction of the May timetable.

Refunds on fares are being offered to customers in agreement with the Department for Transport and in recognition of the recent disruption.

The scheme will be funded by the rail industry, including GTR, with the amount of compensation to be paid calculated according to the level of disruption since the start of the new May timetable.

Qualifying passengers will have to have held a season ticket for travel between 20 May and 28 July and will receive money back based on the equivalent cost of one to four weeks’ rail travel.

GTR will administer the scheme for the industry and, to make the process as simple as possible for passengers, will start to contact qualifying passengers they have identified by the end of August and will advise them of their refund amount and seek payment details. The scheme will then be opened later for passengers to submit claims.

Passengers can find full details of the compensation package, including a list of stations in the scheme, at www.thameslinkrailway.com/industrycomp or www.greatnorthernrail.com/industrycomp

Nick Brown, GTR Chief Operating Officer, said: “We apologise to passengers for the poor level of services since the introduction of the May timetable. In recognition of this we will be refunding fares according to the level of disruption on Great Northern and Thameslink routes. This compensation is offered in addition to our usual Delay Repay compensation for journey delays of 15 minutes or more and enhanced compensation for season tickets holders.”

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Govia Thameslink Railway

Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

  • Thameslink – services between Bedford and Brighton, Luton/St Albans and Sutton, Wimbledon and Sevenoaks
  • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
  • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
  • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria

www.southernrailway.com, www.thameslinkrailway.com, www.gatwickexpress.com, www.greatnorthernrail.com

Read more »

Govia Thameslink Railway publishes details of new interim timetable

Press Releases   •   Jul 06, 2018 15:30 BST

Details of a new interim timetable to provide a more reliable service for Thameslink and Great Northern passengers have been published today.

GTR has committed to running more peak hour trains and provide a more regular service when the new timetable starts on Sunday July 15.

This marks a significant stage in the recovery plan following issues resulting from the introduction of the May timetable due to industry-wide factors.

Improvements to Thameslink and Great Northern services have been made possible by increased efficiency of driver work schedules.

GTR this week announced a special compensation package that will entitle qualifying passengers affected by the disruption to a refund equivalent to the cost of one or four weeks’ travel.

Nick Brown, Chief Operating Officer of GTR said: “We apologise to passengers for the disruption caused by the introduction of the May timetable due to late approval of these routes. The new timetable provides passengers with a more robust and reliable service, gives priority to peak hour trains and seeks to reduce gaps in the service. We encourage passengers affected by disruption to seek compensation.”

For further information on the new timetable visit www.thameslinkrailway.co.uk/interimtimetable or www.greatnorthernrail.co.uk/interimtimetable

For details of compensation visit www.thameslinkrailway.co.uk/delayrepay

Govia Thameslink Railway

Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

  • Thameslink – services between Bedford and Brighton, Luton/St Albans and Sutton, Wimbledon and Sevenoaks
  • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
  • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
  • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria

www.southernrailway.com, www.thameslinkrailway.com, www.gatwickexpress.com, www.greatnorthernrail.com

​Details of a new interim timetable to provide a more reliable service for Thameslink and Great Northern passengers have been published

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Urgent travel advice

News   •   Jul 05, 2018 06:28 BST

Passengers are advised NOT to travel with Thameslink, Southern or Gatwick Express from the south into London this morning due to the total loss of signalling power that Network Rail has experienced on three separate supplies in the Streatham area.

There will be no services into Victoria from East Croydon or through the Streatham area as a result making other services that can run into other London stations extremely busy.

A GTR spokesman said: "Network Rail is working hard to rectify this fault but in the meantime passengers are urged not to travel from the south on our remaining services which will be heavily overcrowded."

For updates, visit www.southernrailway.com or www.thameslinkrailway.com

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Notes: Network Rail should be contacted for updates on this problem with the signalling system

Passengers are advised NOT to travel with Thameslink, Southern or Gatwick Express from the south into London this morning due to a major signalling fault

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GTR announces additional compensation for Thameslink and Great Northern passengers

Press Releases   •   Jul 04, 2018 20:23 BST

Govia Thameslink Railway has announced a special compensation scheme in agreement with the Department for Transport for Thameslink and Great Northern passengers most severely affected by disruption following May’s timetable change.

Compensation will be paid to qualifying season ticket holders according to the level of disruption on Thameslink and Great Northern services.

Refunds will be the equivalent to the cost of one week or four weeks’ rail travel depending on the disruption to services for passengers and subject to qualifying criteria.

The scheme will be funded by the rail industry, including GTR, in recognition of the disruption caused by the failure of the new May timetable.

GTR is working with the DfT to make available full details of the scheme within a week. This will include a full list of qualifying stations, eligibility details and claims advice.

GTR Chief Operating Officer Nick Brown said:

“I am deeply sorry for the disruption which the rail industry is working very hard to fix. This compensation is offered in addition to our usual Delay Repay compensation for journey delays of 15 minutes or more and enhanced compensation for season tickets holders. We will shortly provide full details of the industry compensation scheme including eligibility criteria and claims advice.”

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Govia Thameslink Railway

Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

  • Thameslink – services between Bedford and Brighton, Luton/St Albans and Sutton, Wimbledon and Sevenoaks
  • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
  • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
  • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria

www.southernrailway.com, www.thameslinkrailway.com, www.gatwickexpress.com, www.greatnorthernrail.com

Govia Thameslink Railway has announced a special compensation scheme in agreement with the Department for Transport

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​Go-Ahead Group appoints Patrick Verwer as CEO of Govia Thameslink Railway

Press Releases   •   Jun 21, 2018 12:30 BST

GTR's parent company issues news release

Network Rail apology for Thameslink service this morning

News   •   Jun 21, 2018 10:47 BST

This morning a six-mile stretch of signalling failed at Luton meaning that no trains could run south of Bedford.

This caused very significant disruption for which we apologise.

Network Rail, who maintain the track, signalling and power supplies, has issued the following statement:

“We would like to apologise to passengers experiencing delays this morning owing to a signal failure at Luton.

“Our engineers have now fixed this issue and we are working with train operating companies to recover normal service as soon as possible.

“However, there are still residual delays between Bedford and London St Pancras, so passengers are advised to check their journeys before travelling throughout this morning."

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This morning a six-mile stretch of signalling failed at Luton meaning that no trains could run south of Bedford

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GTR response to spring 2018 national rail passenger survey

News   •   Jun 19, 2018 09:32 BST

Responding to today's publication of the National Rail Passenger Survey, conducted between January and mid-March 2018, a Govia Thameslink Railway spokesman said the company would take on board the findings of the survey and added:

“Our focus remains on restoring reliability to Thameslink and Great Northern following a very difficult few weeks for passengers.

"On Southern, services are performing much better since the introduction of the new timetable.”

The report can be read here.

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Transport Focus has published the findings of its spring 2018 National Rail Passenger Survey

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