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Contract for checking tax credits entitlement not to be extended

Press Releases   •   Sep 14, 2016 12:26 BST

HM Revenue and Customs (HMRC) has confirmed today that it has decided not to extend its existing contract with Concentrix, a company it employs to check tax credits entitlement.

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Company director in a pickle

Press Releases   •   Sep 23, 2016 09:55 BST

A Birmingham company director, who claimed to run a business producing whisky, chutney and jam, has been sentenced after it was revealed it was just a front for him to steal almost £110,000 in a tax fraud.

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Male stripping bosses’ tax and benefit crimes laid bare

Press Releases   •   Sep 19, 2016 14:49 BST

The founder of a well-known male stripping troupe has been jailed, alongside an associate, after the pair admitted a series of tax and benefit frauds of more than £350,000.

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Money laundering gang sentenced

Press Releases   •   Sep 19, 2016 11:04 BST

A Lancashire gang that cleaned up more than £1.22 million of ‘dirty money’ linked to a major construction industry VAT fraud has been sentenced.

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From cellar to cell for wine trader conman

Press Releases   •   Sep 16, 2016 18:01 BST

A Wanstead businessman, who claimed to trade in fine wines and diamonds but instead conned investors to fund a lavish lifestyle, buying luxury cars and hundreds of pairs of expensive trainers, has been sentenced to five and a half years in prison for a £350,000 fraud.

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HMRC appeal for information on wanted man

Press Releases   •   Sep 16, 2016 10:46 BST

HM Revenue and Customs (HMRC) is appealing for information on the whereabouts of a man wanted in connection with a £2m money laundering crime after the conviction of a London businessman.

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Three arrested in County Londonderry tobacco raids

Press Releases   •   Sep 15, 2016 13:43 BST

Three men have been arrested, and more than 750,000 cigarettes and 40 kilograms of hand rolling tobacco (HRT) seized by HM Revenue and Customs (HMRC).

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Smuggled cigarettes land Ripley man in jail

Press Releases   •   Sep 14, 2016 15:59 BST

A Derbyshire man, who was caught red-handed unloading more than eight million cigarettes from a shipping container that was supposed to be carrying tables and chairs, has been jailed for four years.

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Contract for checking tax credits entitlement not to be extended

News   •   Sep 13, 2016 19:01 BST

HM Revenue and Customs (HMRC) has confirmed today that it has decided not to extend its existing contract with Concentrix, a company it employs to check tax credits entitlement.

Both organisations will now be focused on clearing the outstanding cases. HMRC is redeploying 150 staff to help with this work.

HMRC’s Chief Executive, Jon Thompson, said:

“We want to reassure customers who have had their tax credits stopped that we will prioritise their cases, and make sure that they are processed as quickly as possible.

“While it’s right that we ensure that tax credits customers only receive the money to which they’re entitled, it is vital that those customers have a high level of service.

“That’s why we have decided not to extend our contract with Concentrix and HMRC is redeploying 150 staff so that customers can get through to advisers and resolve any issues about their claim.”

Notes to Editors

1) The contract runs to May 2017, and provided additional capacity to check tax credits claims to ensure that claimants are paid the right amount to avoid building up a debt which might be difficult to repay later and putting an unfair cost on the taxpayer.

2) If the customer provides further information to show they were entitled to tax credits they will have their money backdated for any period where payments were stopped.

3) Throughout the contract HMRC monitored performance and customer service issues on a daily basis to ensure they met the contractual requirements.

4) Where performance was below the levels expected, HMRC asked Concentrix for plans to improve performance.

5) The contract value is £55 - £75 million over three years on a payment by results basis.

6) So far this contract has secured £280 million of savings for the taxpayer.

7) Payments to Concentrix are based on the quality and accuracy of their work. They will not be paid if the decisions they make about claimants’ awards are wrong or where they have not met minimum service levels.

8) HMRC has reduced error and fraud in the tax credits system so that it remains on target and at a near record low since tax credits were introduced in 2003.

9) Follow HMRC’s Press Office on Twitter @HMRCpressoffice

10) HMRC’s Flickr channel www.flickr.com/hmrcgovuk

HM Revenue and Customs (HMRC) has confirmed today that it has decided not to extend its existing contract with Concentrix, a company it employs to check tax credits entitlement.

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Blushing bookkeeper jailed

Press Releases   •   Sep 12, 2016 16:48 BST

A Plymouth bridal shop owner and part-time bookkeeper, who admitted stealing more than £250,000 in tax, has been jailed for 32 months after an investigation by HM Revenue and Customs (HMRC).

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