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​World-class customer service at Carnlough Heritage Hub

Press release   •   Jul 03, 2019 15:39 BST

Deputy Mayor Cllr Beth Adger at Carnlough Heritage Hub with recipients of Ambassador Certificates.

Volunteers from Carnlough Town Hall’s Heritage Hub have joined an elite group of customer service providers after becoming WorldHost Ambassadors.

Participants honed their skills in providing top class customer service, welcoming tourists and visitors to The Hub and the surrounding area.

The accredited course helps volunteers explore the best ways to provide a warm and friendly welcome how to promote the heritage and culture of the area to local and global audiences.

Deputy Mayor of Mid and East Antrim, Cllr Beth Adger presented the volunteers with their certificates: “Gaining the WorldHost Ambassador award is a great achievement and shows the positive commitment these volunteers have. Not only will they now be better equipped to persuade visitors to spend more time in the area, but in turn will enable tourism to grow in Carnlough and the wider Glens. It has a great future. Well done everyone.”

Since The Heritage Hub opened at Carnlough Town Hall last year, it has seen more than 1,000 visitors through its doors.

The Hub’s exhibition explores the history of settlers from the Stone Age, to industrialists of the 19th Century who developed the harbour, Limestone quarry and mineral railway line. It also covers the natural and geological resources of the area, beautiful landscape and maritime history.

The Hub aims to showcase more of what self-guided tourism has to offer in Carnlough and encourage visitors to explore deeper into the Glens. The Hub was given support by the Heritage Lottery Fund, which has been vital in creating an area where tourism can flourish.

This project is led by Mid and East Antrim Borough Council in partnership, Carnlough Community Association and the Causeway Coast and Glens Heritage Trust.

You can explore what the exhibition has to offer and pop in to talk to some of the fantastic volunteers from 2-5pm every Sunday in April-June & September and from 2-5pm every Saturday & Sunday through July and August.

For more information, contact Carnlough Community Association: T: 028 2888 6188 E: