​TDC’s foreign revenue is nearing a quarter of total

TDC’s revenue outside Denmark is continuing to grow and reached 23.5% of the company’s total revenue in the first quarter of 2015. This is due mainly to the recent acquisition of the Norwegian cable company Get and significant growth in the company’s Swedish business activities, according to TDC’s first quarterly report for 2015 published today.

TDC strategic ambition is to become Scandinavia’s preferred provider of home entertainment and communications solutions.

“The Q1 results are very satisfactory for Norway and Sweden. Get, our Norwegian cable-TV business, delivered strong EBITDA growth of 10%, including solid growth across main products. In Sweden, revenue growth has returned reflecting an improved pipeline throughout H2 2014,” says Carsten Dilling, TDC president and CEO.

In the Danish market, due to strong competition and regulation, TDC’s performance was somewhat weaker although the result meets the Group’s expectations. EBITDA was down 9% compared with Q1 2014 due mainly to leakage in the Business division. Carsten Dilling predicts that TDC may have to reconsider its future investments in the Danish digital infrastructure.

“Although in line with our expectations, needless to say it is not a satisfactory development – TDC Group has no other option but to let the money follow the most attractive profit pools in our Scandinavian footprint”, says Carsten Dilling.

Customer satisfaction remained at a critical level, and Carsten Dilling emphasises the importance of improving customer experiences.

“Customer satisfaction remained a critical focus area for us. As a result, the underlying performance indicators show positive trends as accelerated initiatives in the ‘TAK+’ customer programme are beginning to pay off. This include notable improvements in waiting times and accessibility in call centres after staffing up and the completed outsourcing of support calls as of 1 March”, says Carsten Dilling.

He expects that the recently completed 4G network is likely to improve customer loyalty and satisfaction as several independent analyses have concluded that TDC has “Denmark’s undisputed best mobile network”. TDC is celebrating the new 4G network by announcing unlimited mobile data access to all existing customers until 31 July.

“We are not satisfied with the development in Denmark - but overall Q1 was as expected and we therefore confirm our guidance for 2015”, says Carsten Dilling