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Book early for Christmas & New Year travel with Virgin Trains

Press Release   •   Dec 09, 2013 14:12 GMT

Virgin Trains is urging customers to check train times and book their tickets for travel over the Christmas 2013 / New Year 2014 period as soon as possible, to ensure they have reserved seats during this very busy travel time.

Last trains on 24 and 31 December will be earlier than normal, and first trains on 27 December and 1 January will be later than normal and, with over three weeks still to go, many trains are filling up quickly. The busiest days are expected to be Saturday 21 December and Friday 27 December. Seats for travel on Monday 23 and Tuesday 24 December are also selling quickly and boarding controls will be in place for trains leaving London Euston on Tuesday 24 December.

Full details of train times and fares, together with booking facilities, are available online at virgintrains.com, by calling 0871 977 4222 or by visiting any Virgin Trains’ ticket office.

Tips for travelling over Christmas and New Year

·  Travel Off-Peak, at any time of the day: From the afternoon of Monday 23 December until Wednesday 1 January inclusive, you can travel with us for our Off-Peak prices, on any day, at any time.

·  Don't just turn up on the day, plan ahead: Please check your journey details before you travel.

·  Reserve your seat before you travel: If you’re buying an Advance ticket, you can reserve a seat online. Reservations for Off-Peak or Anytime bookings can be made at your nearest station.

·  Be flexible with when you travel: We will be operating a reduced timetable between Tuesday 24 December and Wednesday 1 January inclusive. You will also be able to find a cheaper ticket if you can be flexible with your travel dates and times. Check our Best Fare Finder for the best prices.

·  No Virgin Trains services on Christmas Day or Boxing Day: Our services will start again on Friday 27 December, however services will start later than normal so please check before you travel.

Check for last minute changes before setting off

For last minute service changes, please visit us at virgintrains.com, or National Rail Enquiries online at www.nationalrail.co.uk or by calling 08457 48 49 50.

Boarding controls at London Euston on Christmas Eve

To ensure everyone gets home safely, and in comfort, we’ll be operating boarding controls on all our services departing London Euston on Tuesday 24 December (Christmas Eve) and priority will be given to those holding seat reservations. To make sure you get to travel on the train you want, please make a seat reservation in advance of travel.

London Euston - first and last Virgin Trains’ departures

London Euston to...

LAST Virgin Train on 24 December to...

FIRST Virgin Train on 27 December to...

LAST Virgin Train on 31 December to...

FIRST Virgin Train on 01 January to..

Birmingham International

20:03

08:35

20:03

08:54

Birmingham New Street

20:03

08:35

20:03

08:54

Carlisle

16:57

08:22

17:30

08:30

Chester

18:10

10:10

18:10

08:01 (change at Crewe)

Coventry

20:03

08:35

20:03

08:54

Crewe

19:40

08:01

19:40

08:01

Glasgow Central

16:57

08:22

17:30

08:30

Lancaster

16:57

08:22

17:30

08:30

Lichfield Trent Valley

19:40

16:57

19:40

19:40

Liverpool Lime Street

19:07

08:01

19:07

08:01

Lockerbie

16:57

16:57

16:57

18:30

Macclesfield

19:00

07:55

19:00

07:50

Manchester Piccadilly

19:20

07:55

19:40

07:50

Milton Keynes Central

19:43

07:55

19:43

07:50

Motherwell

16:57

16:57

17:30

17:30

Nuneaton

19:07

17:10

19:07

19:07

Oxenholme Lake District

16:57

08:22

17:30

08:30

Penrith North Lakes

16:57

09:28

16:57

09:30

Preston

17:30

08:22

17:43

08:30

Rugby

20:03

08:22

20:03

08:54

Runcorn

19:07

08:01

19:07

08:01

Sandwell & Dudley

19:23

08:35

19:23

09:43

Stafford

19:40

08:01

19:40

08:01

Stockport

19:40

07:55

19:40

07:50

Stoke-on-Trent

19:20

07:55

19:20

07:50

Tamworth

19:40

16:57

19:40

19:40

Warrington Bank Quay

17:30

08:22

17:43

08:30

Wigan North Western

17:30

08:22

17:43

08:30

Wilmslow

19:40

08:32

19:40

08:40

Wolverhampton

20:03

08:35

20:03

09:43

Peak restrictions relaxed on selected dates / First Class Upgrades

Date

Ticket Restrictions ¹

First Class Upgrade ²

Monday 23 December

Off-Peak tickets valid after 09:15

Not available

Tuesday 24 December, Christmas Eve

Off-Peak tickets valid on all trains

Available all day

Wednesday 25 December, Christmas Day & Thursday 26 December, Boxing Day

No service on 25 or 26 December

No service today

Friday 27 December to Wednesday 1 January, New Year’s Day inclusive

Off-Peak tickets valid on all trains

Available all day

Thursday 2 January & Friday 3 January

Restrictions apply

Not available

Saturday 4 January & Sunday 5 January

Off-Peak tickets valid on all trains

Available all day

Monday 6 January

Restrictions apply

Not available

¹ On Monday 23 December, Off-Peak tickets are valid on any Virgin Trains departing London Euston after 09:15. Morning Off-Peak restrictions also exist when departing from Watford Junction and Milton Keynes Central on this day. Please check at the station for details.

² First Class Upgrades cost £10 per person per single journey on London Euston-Birmingham-Wolverhampton trains, and £15 per person on all other routes. Under 16s £5 each. You can buy an upgrade onboard from your train manager or when you buy your tickets.

Visit our Media Room website for the latest news, press releases and the company factsheet. To receive our content live, as and when we publish it, you can sign up to follow us. Go to Follow Virgin Trains and click on ‘Create account’. You can view stakeholder news in the latest edition of The Red Letter at virgintrains.newsweaver.com/newsletter.

Virgin Trains has revolutionised rail travel by creating a high speed, high frequency service that has cut journey times and made rail journeys more comfortable. It has operated the West Coast passenger train franchise since 1997, serving key UK cities including London, Birmingham, Manchester, Liverpool, Preston and Glasgow.


Virgin Trains is the brand name of Virgin Rail Group (VRG), which is owned 51 percent by Virgin Group and 49 percent by Stagecoach. The Department for Transport (DfT) has awarded VRG a franchise contract, which started on 9 December 2012 and will run for up to 23 months. The DfT announced on 26 March 2013 a programme for letting future franchises, with the long-term West Coast franchise expected to start in April 2017.

Virgin Trains has been recognised in numerous awards. In October 2013 Business Traveller magazine readers voted the company the Best UK Domestic Rail Operator for the seventh year running. In 2011 the company was named Best Rail Operator in the Group Leisure Awards (which it also won in 2009 and 2010). In 2011 Virgin Trains won the British Quality Foundation's Achievement Award for Customer Satisfaction.

Customers consistently rate the company the top long-distance rail franchise operator, as measured by the National Passenger Survey (NPS) run by industry watchdog Passenger Focus. In the most recent NPS (Spring 2013) overall satisfaction was 92%, equalling our best ever score from the previous survey (Autumn 2012).


Virgin Trains first achieved Investors In People accreditation in 2007 and this was renewed in 2010; the IIP Gold award was achieved in 2011 and again in October 2013. In May 2013 Virgin Trains renewed its accreditation against the criteria of the European Foundation for Quality Management's (EFQM) Excellence Model, which it originally achieved in May 2011. The company’s Learning and Development team won a National Training Awards 2011 West Midlands award for its Coaching Culture programme.

For more information about Virgin Trains visit the Virgin Trains' website  or the Media Room website