Skip to main content

Virgin Trains helps passengers during the Christmas rush

Press Release   •   Dec 21, 2015 14:37 GMT

Virgin Trains has become the first train company to improve its information screens to help customers travelling on the West Coast to find a seat on their train and generally have more relaxed journeys out of the capital.

In an industry first, a pictogram on the information screen shows reservation levels in each carriage to indicate where customers without reservations are most likely find a seat. Passengers travelling with Virgin Trains can also see where bicycles can be loaded and where disabled seats are located.

Phil Cavender, General Manager – Euston Birmingham Wolverhampton, Virgin Trains added, “We’re proud of our record of customer service at Virgin Trains and are always looking for new ways to innovate. Christmas is a really busy time on our services so it is the perfect time to launch this new detailed level of customer information at Euston. This is just one of a range of innovations we have planned for the coming year, all of which are aimed squarely at the most important person – the customer.”

The new screens at London Euston station will also provide customers with a range of information aimed at helping them to:

Relax at the station: The screens will show each train’s approximate boarding time to help put customer’s minds at ease, and allow them to enjoy the station’s other facilities until their train is ready to board.

Manage their time: The estimated arrival time at each calling point will be shown.

Cope with disruption: If a train in cancelled, the screens will show next train information for all calling points so passengers can find their next best option.

About Virgin Trains

Virgin Trains is the brand name of Virgin Rail Group (VRG), which is owned by Virgin Group (51%) and Stagecoach (49%). Virgin Trains has operated the West Coast passenger train franchise since 1997, serving key UK cities including London, Birmingham, Manchester, Liverpool and Glasgow. In June 2014 the Department for Transport (DfT) awarded VRG a new franchise until at least April 2017.

Virgin Trains is committed to delivering a high speed, high frequency service, offering shorter journey times, more comfortable travel and excellent customer service. We provide the most frequent long-distance rail service in Europe (London - Manchester and London – Birmingham, both every 20 minutes).

Since 1997, Virgin Trains has introduced over 70 new trains at a cost of £1.5 billion. The service carries more than 34.5 million passengers a year and Virgin Trains employs approximately 3,290 staff.

Virgin Trains customers consistently rate the company as one of the top long-distance rail franchise operators in the National Passenger Survey (NPS) commissioned by industry watchdog “Passenger Focus”.

Visit the Virgin Trains Media Room - - for the latest news, images and videos. Subscribe here for regular news from Virgin Trains.

Press Office: 0845 000 3333. Company website:

About Virgin Trains East Coast

Virgin Trains East Coast is the brand name of InterCity Railways Ltd (ICR), which is owned by Stagecoach Group (90%) and Virgin Group (10%). Virgin Trains East Coast began operating services on the East Coast Main Line in March 2015, serving key UK cities including London, Peterborough, Doncaster, Leeds, York, Newcastle, Edinburgh, Aberdeen and Inverness. The franchise will last until at least 31 March 2023.

Visit the Virgin Trains East Coast Media Centre at: for the latest news and images.