Press release -
A1 Serbia taps Agama for Head-End Assurance and Analytics
Linköping, Sweden, October 08, 2024 – Agama, the specialist in video observability & analytics for service quality and customer experience, today announced that A1 Serbia has selected its Head-End and Network Observability solution to ensure the delivery of a top-tier quality of experience for its XploreTV customers.
By deploying Agama in the head-end, A1 Serbia gains valuable, real-time insights into the video services delivered to its customers across various locations, creating deep understanding of the service performance. These insights allow A1 Serbia to adopt a proactive way of working, enabling proactive error detection and enhanced customer experience.
“With Agama’s observability solution deployed in the network, we are able to monitor the video streams in the head-end and secure full transparency and control over the incoming channels in the origin. We are pleased to work with Agama to ensure the highest quality of experience for our viewers”, says A1 Serbia.
The Agama end-to-end Video Observability and Analytics platform provides data driven insights and automation – empowering video service providers and their Operational, Product, Marketing and Management teams. The solution for head-end and network observability creates transparency and visibility for each step of the video delivery chain, enabling data-driven decision-making, shorter time-to-fix and ensuring service performance. It is flexible and can be implemented in any type of head-end technology.
“We’re honored to be selected as partner for video observability and insights by A1 Serbia and we look forward to contributing to their success in delivering flawless video”, says Anders Svensson, Co-founder & Senior Fellow at Agama Technologies.
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Agama Technologies specialises in empowering video operators’ business processes with awareness and insights that can drastically lower operational costs and improve customer satisfaction. With extensive experience and an industry-leading solution for monitoring, analytics and visualisation of video service quality and customer experience, Agama helps operators to implement a data-driven way of working to assure optimal service quality, improve operational efficiency and increase customer understanding. Our solution empowers operations, product management, marketing and customer facing teams.
We have the privilege to work with more than 100 different service providers, network operators and broadcasters, including A1 Group, Altibox, Etisalat, KPN, Canal +, Sky UK, T-Mobile, TDC, Telenor and Vodafone.
The company is based in Linköping, Sweden, and is privately held. For more information, visit www.agama.tv
