Press release -
T-Mobile selects Agama for OTT Quality Analytics
Amsterdam, Netherlands, Sept 09, 2022 – Agama Technologies (Agama), the leading provider of real-time observability and analytics solutions for video service quality and customer experience, today announces that T-Mobile Netherlands (TMNL) has extended its Agama video quality analytics solution to provide coverage across both STB and OTT.
With Agama Analyzers, combined with Customer Care API data export capabilities, Agama’s solution allows T-Mobile to obtain full data-driven quality insights and increased visibility into customer QoE (Quality of Experience) to support improving their IPTV and OTT services.
T-Mobile is one of the largest telecommunications companies in the Netherlands. It offers a leading portfolio of mobile and fixed services, including interactive TV for consumers and businesses. Looking to provide the best end-user experience to its customers, T-Mobile decided to expand its existing Agama solution to support OTT services. Agama’s offering helps T-Mobile to experience a smooth transition to ABR-based services and provides complete and unified technical data quality analytics over its network.
“The quality of our services to our customers is our highest goal. Agama provides us the means to be in control of the quality we provide to our customers. Therefore, these solutions are of the utmost importance to us”, explains Anton Verheijen responsible for the media services inside T-Mobile Technology. “By consolidating our tooling for both STB and OTT solutions, we are also creating efficiencies in our operational execution.”
“Our partnership with T-Mobile Netherlands goes way back and this is another important milestone in our cooperation. It emphasizes Agama’s commitment to providing a high-quality product with flexible capabilities for quality insights for STB and OTT,” explains Bart Vanderostyne, Head of Sales at Agama Technologies. “This is a perfect example of the benefits offered by the Agama solution, by supporting a smooth transition to ABR-based services, which is a hot topic nowadays. With T-Mobile transforming their delivery platforms and technologies, they needed a solution that contributes to high-quality service for their customers”.
The Agama solution provides real-time insights into service quality. Processing telemetry from different parts of the service, it creates useful insights into CDN, delivery network performance, as well as device health. It has proven scalability and is used by operators across the telco, cable, and OTT industries. The solution supports operational, marketing, product and development, as well as customer care teams in their daily work.
Agama Technologies specialises in empowering video operators’ business processes with awareness and insights that can drastically lower operational costs and improve customer satisfaction. With extensive experience and an industry-leading solution for monitoring, analytics and visualisation of video service quality and customer experience, Agama helps operators to implement a data-driven way of working to assure optimal service quality, improve operational efficiency and increase customer understanding. Our solution empowers operations, product management, marketing and customer facing teams.
We have the privilege to work with more than 100 different service providers, network operators and broadcasters, including A1 Group, Altibox, Etisalat, KPN, Canal +, Sky UK, T-Mobile, TDC, Telenor and Vodafone.
The company is based in Linköping, Sweden, and is privately held. For more information, visit www.agama.tv
