We care about our customers, and every decision is made with them in mind.

But we also care about each one of our employees by being inclusive, celebrating diversity, and standing together as one.

Or, as Sir Richard Branson puts it: “Learn to look after your staff first, and the rest will follow.”

We thrive to create a place where employees can develop their potential and feel more engaged, to increase the value we deliver not only to them, but also to our clients and other stakeholders.

Here are five top tips that work for us:

1. We foster employee engagement and dialogue
Our social intranet encourages collaboration and dialogue across employees all over the world. We get continuous feedback from our employees through virtual and face-to-face meetings, strategy roadshows, and regular pulse surveys.

2. We embrace diversity and foster inclusion 
Diversity and inclusion are central to conduct business every day. And they pay off. Research shows that greater diversity and inclusion brings a broader range of mindsets and backgrounds into the organization, leading to effective decision-making, strong employee performance and greater attractiveness for candidates and customers.

3. We boost the talent of our people
In a fast-paced changing environment, a company’s success depends on the skills, talent and dedication of its people. That is the reason why we invest in developing the skills of our employees across the board.

4. We put health and safety at the heart
We provide a safe and healthy working environment for our employees, contractors and visitors. Our Global Health and Safety Charter serves as an umbrella to local policies and procedures, and complements our Code of Business Ethics and Conduct.

5. We uphold human rights
As a responsible corporate citizen, we respect all conventions and standards relating to Human Rights. This is expressed in our commitment to equal employment opportunities, as well as fair treatment and consideration in all of our practices. We are also committed to combating modern-day slavery through the development of proactive measures to educate employees and encourage our partners and the broader business community to take a stand against human trafficking.

How do you show your people that you care? I look forward to hearing from you.

Blog author: Françoise Grumberg, Vice-President, Global Responsible Business, Carlson Wagonlit Travel