Entercard's employee Richard Sefyrin Lund is Sweden's best customer service agent
Richard Sefyrin Lund, in the Partner Team, has the best Brilliant results among all Brilliants customers in Sweden for “best customer service agent”!
Samsung Pay available for Entercard's Swedish customers
From the 16th of February, credit card customers with a re:member Mastercard, Coop Mastercard, LO Mervärde, Pro Mastercard and MoreGolf Mastercard will be able to use Samsung Pay.
Jan Haglund appointed as new CEO for Entercard Group AB
Entercard’s Board has appointed Jan Haglund as CEO for Entercard Group AB. Haglund comes with 20 years’ experience from the card, lending, payment and factoring business, as well as extensive experience in defining and driving change projects in the financial sector.
re:member Mastercard is now available for the Danish open market
From January 18th it is possible for all Danish consumers to apply for a re:member Mastercard.
Entercard enters 2021 with a modernised logo and updated spelling
Entercard enters 2021 with an updated logo, color and spelling of the company name. Entercard has owned and registered the trademark rights for the Entercard name and logo since the very beginning of our joint venture in 2005. We now see the need to safeguard and update our logo and color palette so that it is easier to use on digital formats.
Entercard Brings Apple Pay to customers
December 8, 2020 - Entercard, today brings all its Scandinavian customers with a re:member card Apple Pay, a safer, more secure and private way to pay that helps customers avoid handing their payment card to someone else, touching physical buttons or exchanging cash — and uses the power of iPhone to protect every transaction.
Entercard’s tips for safe shopping during Black Week and Cyber Monday
Black Week and Cyber Monday are notable days for shopping that has become a time for special offers and gift shopping. If you come across a great bargain, you can always make safe payments using our cards – especially if you are attentive and take some precautions. Here are some tips to safely shop online.
Increase your chances of receiving your money back with credit card
We have all seen the headlines, or been affected ourselves with cancelled trips and absent refunds during the pandemic. Although, there is an easy way to increase your chances to receive a refund if anything would happen.
myTrailhead – a new learning experience that helps us take better care of our customers
Before summer, Entercard took another step in our digital journey by launching myTrailhead – an online learning experience platform for our customer-facing teams.
Entercard’s customers are increasing their use of contactless payments
Entercard’s customers in the Scandinavian market are increasing their use of contactless payments. Even though the growth has risen steadily over time, statistics from Entercard shows that their customers’ habits of paying changed in the time after Covid-19 broke out in March.
Phishing: This is what you need to be aware of
The most common form of phishing is carried out by e-mail and is something most people have heard of. It is often difficult to identify this type of e-mails as fraud, as they appear to come from a legit sender. In reality, they come from fraudsters that hide behind fake e-mail addresses for economic gain or sensitive data.
DPO: Oversees EnterCard’s data protection practices
GDPR has been a thing for a while now, and EnterCard hired our Data protection officer (DPO), Henok Tesfazghi, back in 2018. Data privacy and information security has become a part of our daily work, and Henok is the one making sure we are up for the task. We took a chat with him to understand a bit more of a DPO’s role and responsibilities.
EnterCard’s sustainability report 2019
At EnterCard we are conscious of how we impact society as an employer, lender, business partner and stakeholder. We have ambitious goals both as a company and for each individual employee when it comes to how we impact the world around us. To monitor and communicate this, EnterCard reports on sustainability in an annual sustainability report.
Continued partnership with Independent savings banks in Norway
The association of Norwegian savings banks, DSS AS (De samarbeidende sparebankene), has decided to continue its cooperation with EnterCard. A total of eight savings banks within DSS AS will offer their customers payment and credit services in collaboration with EnterCard. 23,000 customers already have a MasterCard Gold credit card through this partnership.
Hydro-SAFE wins the Danish Championship in Entrepreneurship
We would like to congratulate Hydro-SAFE as winners of the National Danish Championship in Entrepreneurship! Their cable connection for farmers convinced the jury, and they received the price sponsored by EnterCard. We wish you all the best in the European finale!
Extra efforts for customers with payment problems
Many of our customers need some extra help during these days. In recent months, we have worked intensively to ensure that our customers can continue to use our products. To help our customers with payment problems, we have increased the flexibility around payment-free months, among other things.
Efficient handling processes with new system
Entercard’s Collection Operations department is responsible for helping and guiding customers experiencing problems with their payments. Thanks to automation of the department’s work, handling processes have been streamlined and personal contact with customers has been greatly improved.
Important information regarding the Coronavirus
Corona sets us all in a new situation. EnterCard has a robust plan to provide our customers with good service and take social responsibility throughout the pandemic.
Norway introduces a credit information register - how it works
Since 2009, household debt in Norway has according to Statistics Norway increased by nearly NOK 1,500 billion, and a Lindorff report states that one in seventeen Norwegians has non-payment records. In order to counter the trend toward excess debt, Norway is introducing the credit information register.