Entercard's employee Richard Sefyrin Lund is Sweden's best customer service agent
Richard Sefyrin Lund, in the Partner Team, has the best Brilliant results among all Brilliants customers in Sweden for “best customer service agent”!
Increase your chances of receiving your money back with credit card
We have all seen the headlines, or been affected ourselves with cancelled trips and absent refunds during the pandemic. Although, there is an easy way to increase your chances to receive a refund if anything would happen.
myTrailhead – a new learning experience that helps us take better care of our customers
Before summer, Entercard took another step in our digital journey by launching myTrailhead – an online learning experience platform for our customer-facing teams.
Entercard’s customers are increasing their use of contactless payments
Entercard’s customers in the Scandinavian market are increasing their use of contactless payments. Even though the growth has risen steadily over time, statistics from Entercard shows that their customers’ habits of paying changed in the time after Covid-19 broke out in March.
Extra efforts for customers with payment problems
Many of our customers need some extra help during these days. In recent months, we have worked intensively to ensure that our customers can continue to use our products. To help our customers with payment problems, we have increased the flexibility around payment-free months, among other things.
Norway introduces a credit information register - how it works
Since 2009, household debt in Norway has according to Statistics Norway increased by nearly NOK 1,500 billion, and a Lindorff report states that one in seventeen Norwegians has non-payment records. In order to counter the trend toward excess debt, Norway is introducing the credit information register.
Responsible lending – our social responsibility
Responsible lending means offering the right terms of credit to the right customer. – We are able to do this based on our thorough processes and frameworks, says Andrew Karmy, Chief Credit Officer at Entercard Group.
Entercard met with young entrepreneurs in Akershus
In the end of January, Entercard met young entrepreneurs at the Youth Entrepreneurship (Ungt Entreprenørskap) Local Championships. Four Entercard employees were in the juries, and the students competed for prizes such as the Sustainability Award, Best Sales Team and Best HR. This is part of Entercard’s work with citizenship where we seek to support young talents by using our competence.
EnterCard and Coop Sweden enter a new partnership
EnterCard Group AB and Coop Sweden AB have entered into a partnership agreement where EnterCard, as new credit provider, will provide credit cards to Coop’s Swedish members. The new partnership means that Coop’s credit cards will be upgraded with several new features and services in March this year.
The creativity was flowering on Gründeridol for youth companies
On Friday November 30th, the final of Ungt Entreprenørskaps Gründeridol for for youth companies in Akershus was arranged. Carl Michelet, Thanh Fleischer, Fawad Hussain and Anne-Line Aaslund from Entercard contributed as mentors. The ideas was flowering, so this was fun and educational both for the students and representatives from the business world.
Inspiring to take corporate social responsibility
Entercard is a finance company who wish to take responsibility, individually and collectively. Our colleagues are encouraged not only to focus on income for the company, but also to use their knowledge to help others. We have spoken with two of the facilitators of Entercard's CSR work, Marita Nordli, Consultant and Melita Ringvold, Head of Corporate Communications and Citizenship.
New perspectives through volunteering at Blue Cross in Oslo
Entercard, engage in citizenship projects by using our strengths to support others. Through Entercard's collaboration with Blue Cross in Oslo some of our employees have volunteered as “tidgivere” in a project called “Steg for steg”. We have talked with Dag Bjanes, Department Manager for Card Operations, about his experiences as “tidgiver”.
Information security is our top priority
These days we are living in a global economy where we can order practically everything on the Internet with a simple click and have it delivered to our homes. Digital payment solutions have reshaped our whole society – in many ways for the better. At the same time, though, this has opened up the path for criminal activity, such as card fraud and identity theft.
Major effort to combat money laundering
Money laundering has been high on the agenda these last weeks as several international money laundering cases have become known. Money laundering, which is the attempt to integrate income from criminal activities, fraud or tax evasion in the financial system, is a serious problem for society.
International collaboration to combat money laundering
The financial sector stands united against money laundering and terrorist financing. Sweden, Denmark and Norway are members of the Financial Action Task Force (FATF), for example. Member countries undertake to comply with international standards on measures to combat money laundering, terrorist financing and the proliferation of weapons of mass destruction
PSD2 – the EU directive that changes the financial services market fundamentally
The banks’ monopoly on customers’ data will vanish with the new Payment Services Directive, PSD2. The market is now opening up to new stakeholders, giving customers more options to choose from. Björn Kjellberg, project manager for Entercard’s PSD2 initiative, explains how the new directive will influence the financial industry in general.
Inspiring citizenship info session with Fryshuset and My Dream Now
Last Tuesday at the Stockholm office, Entercard were welcoming their partners Fryshuset and My Dream Now for a citizenship info session. Jennifer Ericsson from My Dream Now and Fatima Åsgard from Fryshuset, founder of the project ”Children to single mothers” had inspiring presentations about their projects for young people and talked about how Entercard’s employees can contribute.
Three questions for Entercard’s new Data Protection Officer
Did you know that it is mandatory for some companies that process large amounts of data, as part of their core business, to employ a Data Protection Officer when the new EU regulation on data privacy comes into force? We are taking a closer look at what that means for Entercard.
New legislation gives you the power over your personal data
In May next year, the General Data Protection Regulation (GDPR) will replace the current Personal Data Act. GDPR affects all businesses that deal with personal data, and has been one of this year’s hottest topics in the IT world. Breaking the regulation can result in incredibly high fees of up to four percent of the company’s overall turnover.